Call Taker Job at LifeLine Ambulance Illinois
Driven by care, the LifeLine philosophy permeates far beyond a slogan. Established in 2008, LifeLine has rapidly blossomed into a regional industry leader. Our staunch reputation is built on reliability, safety and innovation. Proudly serving our communities in Illinois and Michigan, LifeLine’s progressive expansion is reshaping medical transportation.
Job Description:
LifeLine Ambulance is seeking a qualified Dispatch Call Taker. The Call Taker reports directly to the Director of Communications in conjunction with Dispatchers. The Call Taker is responsible for call intake/scheduling of emergency & non-emergency transportation needs for ambulance & wheelchair bound patients, answering general questions, directing callers to appropriate departments and assisting field personnel.
Responsibilities:
- Answer, screen, and direct calls
- Distinguish the need for emergency transportation
- Pre-arrange transport for facilities while determining the level of care needed for the patients
- Provide information and assistance for customer service inquires as needed
- Communicate with multiple departments and EMS personal
- Provide supportive information to customers to assist them in arranging appropriate transport
- Other duties as assigned
Requirements
Position Requirements:
- Pleasant, professional phone manner
- Detail oriented
- Computer & typing skills
- Ability to excel in high-stress environment
- Adapt to frequently changing policies
- Ability to learn policies and procedures for facilities and recognizing when to apply them.
- Medical background a plus
- EMD or EMT certification preferred
- Weekend availibility
What we offer:
Competitive Pay, PTO, overtime opportunities
A variety of elective benefits including Medical, dental, and Vision insurance, and 401K
Tuition reimbursement
Uniforms
On-site continuing education
Family culture based on open communication
EMS career advisers
LifeLine is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce: Minorities/Females/ Disabled/Veterans.
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