Call Center Representative Job at Virginia Mason Medical Center
Overview
Virginia Mason Franciscan Health brings together two award-winning health systems in Washington state CHI Franciscan and Virginia Mason. As one integrated health system with the most patient access points in western Washington, our team includes 18,000 staff and nearly 5,000 employed physicians and affiliated providers. At Virginia Mason Franciscan Health, you will find the safest and highest quality of care provided by our expert, compassionate medical care team at 11 hospitals and nearly 300 sites throughout the greater Puget Sound region. While you’re busy impacting the healthcare industry, we’ll take care of you with benefits that include health/dental/vision, FSA, matching retirement plans, paid vacation, adoption assistance, annual bonus eligibility, and more!
Responsibilities
This position has the option to work remote after a required 4-week minimum onsite training at the Bothell Call Center in Bothell, WA. The Call Center hours are Monday - Saturday 7:00am - 6:00pm and candidates must be available during these hours.
This position represents VMMC during initial phone contact by providing patients with appointments, information and other operation support services. This position also provides a high level of customer service in a manner consistent with VMMC's mission, goals and service standards.
Qualifications
This position requires:
Preferred:
Pay Range
$22.50 - $28.36 /hour
Virginia Mason Franciscan Health brings together two award-winning health systems in Washington state CHI Franciscan and Virginia Mason. As one integrated health system with the most patient access points in western Washington, our team includes 18,000 staff and nearly 5,000 employed physicians and affiliated providers. At Virginia Mason Franciscan Health, you will find the safest and highest quality of care provided by our expert, compassionate medical care team at 11 hospitals and nearly 300 sites throughout the greater Puget Sound region. While you’re busy impacting the healthcare industry, we’ll take care of you with benefits that include health/dental/vision, FSA, matching retirement plans, paid vacation, adoption assistance, annual bonus eligibility, and more!
Responsibilities
This position has the option to work remote after a required 4-week minimum onsite training at the Bothell Call Center in Bothell, WA. The Call Center hours are Monday - Saturday 7:00am - 6:00pm and candidates must be available during these hours.
This position represents VMMC during initial phone contact by providing patients with appointments, information and other operation support services. This position also provides a high level of customer service in a manner consistent with VMMC's mission, goals and service standards.
Qualifications
This position requires:
- Six months of office and/or call center, customer service or healthcare experience
- Proven excellent customer service, communication, verbal and written skills with an emphasis on organization and attention to detail
- Ability to problem solve and multi-task; keep confidences; knowledge of scheduling parameters, insurance concepts and patient registration software.
- Knowledge of VMMC system and providers is necessary to efficiently schedule appointments and answer questions; ability to meet and exceed service components of this position; knowledge of how to handle calls that are emergent in nature; proven computer skills (accessing and navigation of websites with the ability to copy and paste information and basic keyboarding)
- Demonstrated basic telephone skills (transfer, conference, placing a patient on hold).
- Must excel in a team based environment with a positive attitude; be comfortable with ambiguity and have the ability to be flexible.
- Familiarity with medical terminology and proficient in Microsoft Office products.
Preferred:
- High school diploma or equivalent.
- Previous call center, health care or customer service experience preferred.
We deliver inspired people to do meaningful work.
We are an equal opportunity/affirmative action employer.
Pay Range
$22.50 - $28.36 /hour
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