Call Center Representative Job at Hackensack Meridian Pascack Valley Medical Center
Hackensack Meridian Pascack Valley Medical Center Westwood, NJ 07675
Overview
In a joint venture partnership with Hackensack Meridian Health, New Jersey’s largest and most comprehensive and integrated health network, Ardent operates Hackensack Meridian Mountainside Medical Center, located in Montclair and Hackensack Meridian Pascack Valley, located in Westwood.
Patient focused, community-oriented and equipped with technology that rivals the nation’s most prestigious healthcare systems, each hospital offers comprehensive services delivered by caring and highly skilled medical professionals. Mountainside Medical Center and Pascack Valley have 476 licensed beds combined.
Responsibilities
Essential Functions:
Qualifications
Minimum Education
In a joint venture partnership with Hackensack Meridian Health, New Jersey’s largest and most comprehensive and integrated health network, Ardent operates Hackensack Meridian Mountainside Medical Center, located in Montclair and Hackensack Meridian Pascack Valley, located in Westwood.
Patient focused, community-oriented and equipped with technology that rivals the nation’s most prestigious healthcare systems, each hospital offers comprehensive services delivered by caring and highly skilled medical professionals. Mountainside Medical Center and Pascack Valley have 476 licensed beds combined.
Responsibilities
Essential Functions:
- Multi-specialty practice, managing five offices appointments, and 40+ Providers
- Be a liaison and an advocate for the Patients and family members when communicating within the Practice
- Communicate effectively and professional in all aspects of communication (telephone, email, instant messaging)
- Excellent time management skills when on and off phones
- Professionalism and exceptional customer services skills when managing Patients and working with Practices and Providers
- Utilize EMR to schedule, cancel, reschedule appointments and perform detailed communication within the application throughout the Practice
- Respond to incoming calls in a timely fashion. Calls originate from Patients, Hospitals, and outside Providers; professionalism and courtesy is required.
- Knowledge and/or ability to work a computer-based call system to answer, transfer, etc. all calls
- Knowledge of Microsoft Outlook, Microsoft Teams, or similar instant messaging tool
- Capacity to work in a Call Center environment and ability to communicate and cooperate in a Team setting
- Complying with HIPAA regulations, privacy, and confidentiality over the phone and in all written communications.
- Ability to work in an environment where practices and protocols are always changing; can easily adapt and work successfully
- Other responsibilities assigned by Management or Providers; as needed.
Qualifications
Minimum Education
- Associates, High School Diploma, or GED equivalent preferred
- Higher education may be substituted for experience
Required Licenses/Certifications
- N/A
Required Skills, Knowledge, and Abilities
- Excellent communication skills
- Excellent Customer Service Skills
- Proficient with Microsoft Applications and working with dual monitors
- Strong attention to detail
- Familiarity with medical terminology
- Familiarity with EMR systems
- Ability to multitask, can work in a fast paced clinical environment, can engage patients, peers, and supervisors in a dedicated, comforting, respectful and effective way and has the ability to adapt to change.
- Ability to type and document clearly and accurately caller conversations.
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