Call Center Rep (CSR) Job at Anderson Automotive Group

Anderson Automotive Group Raleigh, NC 27617

This position pays up to $17/hr., you will have a training schedule when you start. We are looking for someone who has complete flexibility Monday-Saturday because the hours or days could change depending on the service department needs.

**We are currently hiring for our next class on Monday March 27th**

Are you ready to join an exciting, growing and well-established company that honors integrity, recognizes hard work, rewards achievements and fosters career growth? Do you enjoy helping others? If you are, Anderson Automotive Group, may have the career opportunity you have been seeking. Our company offers a dynamic, fast-paced environment that promotes teamwork, creativity, and collaboration. Take the next step and see what AAG is all about. Currently, we are seeking a customer service driven individual to join our astounding Call Center Team!

We are looking for individuals who:

Are engaged customer advocates
Meet or exceed (attainable) performance targets
Are brand ambassadors both internally and externally
Think on their feet and can learn in an ever-changing environment
Handle customer’s needs with integrity and empathy in one transaction
Demonstrate computer super powers while accurately navigating and maneuvering through multiple applications and screens simultaneously
Have impeccable time management skills
Actively engage and participate in training and weekly coaching sessions
Take initiative
Are adaptable! Change is a constant in the automotive world, i.e. program offerings, computer tools, process changes, etc.
Strive to be the best they can be and maintain a high level of superior customer service/professionalism to a diverse group of customers
Bilingual English/Spanish preferred but not necessary
Benefits, Benefits and More Benefits!

Full Time Employment
Medical, Dental, Vision & 401k plans
Paid Time Off
Fun working environment!
Company discounts!


Qualifications / Successful candidates for this position will have:

2 years experience in providing customer service either via phone or in person.
Ability to type accurately and quickly.
Maintain a positive environment, working with co-workers and customers within a diverse culture.
Excellent telephone manner and listening skills.
The ability to relate to customers in a professional and courteous manner.
The ability to work in a team environment.
The ability to work under pressure.
The ability to sit for long periods of time.
Excellent attention to detail and multi-tasking ability.
Self-motivation to work under his/her own initiative.
Must pass drug test and state, federal and criminal background check
Must have High School diploma or general education degree (GED). (Associate’s degree preferred)
Must be at least 18 years of age
We are an equal opportunity employer.




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