Motion Picture Industry Pension & Health Plans (MPI) is looking for enthusiastic individuals to join our Call Center team that like to make a difference, are detail oriented, inquisitive, and quick learners.

At MPI, our Call Center team goes beyond just reading scripts and providing basic information. They make a true impact by doing a deep dive with our Participants to resolve complex questions about their health benefits eligibility, premiums payments, and pension plans.

Qualifications:

• At least 1 year experience in a call center environment (highly preferred)
• Clear and effective oral communication skills with the ability to effectively explain complex issues
• Strong written communication skills to clearly document key elements from calls
• Superior customer service skills
• Experience in the health care industry (preferred)

Your responsibilities would include:

• Handle a high volume of Participant phone calls regarding their benefits eligibility, claims, premiums payments, and pension plans
• Review and process Participant records, including legal documentation, account numbers, addresses, beneficiary designation, plan selections, etc.

Please note, this is an in-person position and we do not offer remote work options. Submissions will be reviewed; only candidates most closely matching the requirements of the position will be contacted.

About MPI

Located in Studio City, CA, the Motion Picture Industry Pension and Health Plans (MPI) are multi-employer trust funds established by collective bargaining agreements between various employers and over 30 Unions and Guilds representing employees in the motion picture industry.

Recognized as an Employer of Choice for its employee-focused work environment, competitive compensation and benefits, MPI is a recipient of the World at Work Seal of Distinction.

Visit us at www.mpiphp.org

Equal Opportunity Employer

Job Type: Full-time

Pay: $24.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday

COVID-19 considerations:
All workers are required to be fully vaccinated against Covid-19. Workspaces are socially distanced and high touchpoint areas are sanitized frequently.

Ability to commute/relocate:

• Studio City, CA 91604: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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