Call Center Agent Job at i3 Verticals
JOB TITLE: Call Center Agent
DEPARTMENT: NET Data/GHS
REPORTS TO: Director of Operations/Call Center Supervisor
SUPERVISORY RESPONSIBILITIES: None
JOB LOCATION: Sulphur Springs, Texas
TRAVEL: none
SUMMARY OF POSITION:
Collect on delinquent criminal cases over the phone, via mail, and website.
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Making and/or receiving calls from defendants
- Provide guidance to defendants on payment options for delinquent cases
- Maintain record of defendants on payment plans with GHS
- Process return mail and mark as bad address in GHS system
- Skip tracing for good address and phone numbers as scheduled/needed
- Assist with morning mail and afternoon mail duties as needed
- Assist with weekly mailer as needed
- Assist Call Center Supervisor and Operations Manager with office tasks as needed
MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE):
- High School Diploma
- Basic computer knowledge and keyboarding skills
- Basic math skills
- Ability to troubleshoot minor issues
- Ability to use reasoning and deduction to locate accurate information
- Must be able to maintain focus and be self-motivated
PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE):
- Computer experience preferred
- Bilingual preferred but not required
Physical Demands and Work Environment:
- Call Center Environment.
- Must be able to sit for extended periods of time at a desk while typing on a computer.
- Job requires continuous typing on the keyboard.
- Moderate lifting of up to 10 pounds may be required on occasion for various office supplies.
- Noise level in the work environment is moderate.
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