What We're Looking For

At HNTB, you can create a career that is meaningful to you while building communities that matter to all of us. For more than a century, we have been delivering solutions for some of the largest, most complex infrastructure projects across the country. With our historic growth, it is an exciting time to join our team of employee-owners.

This opportunity entails being responsible for providing technical CADD support to the business on a daily basis. This position provides technical support for all CADD software, including installation and troubleshooting. Assist with creating and maintaining CADD project workspaces. Provide support for printing and plotting within our CADD environment. ProjectWise user account maintenance, file access setup and maintenance. Troubleshooting access issues such as logon failures and permission restrictions. Document and maintain account and permission processes. Provide customer focused support to minimize TOJ disruptions by following standard, repeatable processes. Works independently with minimal guidance.

What You’ll Do:

• Responds, diagnoses and resolves CADD software related issues for end users logged through ticketing system.
• Administers and maintains ProjectWise file access and user permission groups.
• Performs CADD software installations for new users and system updates for existing users.
• Develops, implements and enforces CADD standards to ensure consistent use, appropriate file organization and timely sync of files across end users and offices.
• Prioritizes and tests CADD software upgrades and issues in preparation of firm wide implementation in partnership with the project delivery office.
• Provides basic CADD support training to field and service desk IT personnel to better assist with triaging issues reported by end users.
• Creates issue resolution documentation for end user reference and utilization, maintains knowledge-based articles through internal documentation storage system.
• Assists with administration and implementation of CADD workspaces and integrations with ProjectWise.
• May support printing and plotting within our CADD environment.
• Performs other duties as assigned.

What You’ll Need:

• Associate Technical Degree in Computer Science, Information Technology or Engineering related field and 4 years of relevant experience, or
• In lieu of degree, 6 years of experience in CADD Support and CADD Administration or relevant experience

What We Prefer:

• Bachelor’s degree in Computer Science, Information Technology or Engineering related degree

Additional Information

Click here for benefits information: HNTB Total Rewards

Click here to learn more about EOE including disability and vet

Visa sponsorship is not available for this position.

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NOTICE TO THIRD-PARTY AGENCIES:

HNTB does not accept unsolicited resumes from recruiters or agencies. Any staffing/employment agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of HNTB. HNTB will have the right to hire that applicant at its discretion and without any fee owed to the submitting staffing/employment agency, person or entity. Staffing/employment agencies who have fee agreements with HNTB must submit applicants to the designated HNTB recruiter to be eligible for placement fees.

Job Type: Regular

Full/Part Time: Full time

Job Category: Information Technology Group

ReqID: R-13789