Business Development Representative Job at Uftring Automall
The Uftring Auto Group consists of eleven automotive franchises at six car dealerships in Peoria, East Peoria, Washington and North Pekin, Illinois. There are many opportunities for growth in sales, service, finance and insurance, detail, accounting, parts, body shop and customer service. Our organization also includes two detail facilities, car wash, accounting and marketing departments. Our goal is to exceed our customers' expectations every day with open communication, teamwork and extra effort. We strive to be good corporate citizens and regularly give back to the communities we serve.
Benefits
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Solid and Stable Reputation
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Professional Work Environment
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Medical Insurance Plan with company participation
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Dental Insurance Plan with company participation
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Life Insurance Plan
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Short Term Disability Insurance
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Paid Vacations
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Paid Personal / Sick Days
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401(k) Plan
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Attractive employee discounts on vehicles, parts & service
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Paid Holidays
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Paid time off for bereavement
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Uniforms and Uniform Maintenance Plan with company participation
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Safety Boot Reimbursement for qualifying positions
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On-Site Health Fairs
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Drug Free Environment
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Vehicle allowance (sales)
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Employee Recognition Program and Incentives
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Career Builder Bonus and Incentive Programs for qualifying positions
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Continual Advertising and Marketing Campaigns to generate traffic
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Quality Products from some of the largest automobile manufacturers in the world
Responsibilities
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Answer customer calls and establish follows-up with sales appointments
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Respond quickly to internet, phone and live chat inquiries using email, scripts and templates
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Full understanding of techniques to effectively funnel and schedule solid appointments
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Provide customers with initial product information and direct them to the appropriate dealership resources
- Complete all system paperwork promptly and accurately
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Follow up with leads that are not ready to make an appointment or no-show
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Track every contact to sale
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Apply a working knowledge of referral creation and prospecting
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Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management
Qualifications
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At least one previous role based in customer service experience
- Call Center experience is preferred
- Good communication skills
- Able to handle heavy telephone contact
- Strong computer skills with the ability to work on multiple software applications at the same time
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Excellent teammate with collaborative attitude and eagerness to improve
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Prompt and courteous demeanor with an upbeat, positive attitude
- Must be a quick learner with no fear of change in the workplace
- Able to work in a process driven environment and be self-motivated
- Valid Illinois driver's license with an acceptable driving record
Hours
Monday through Friday from 8:00 a.m. until 5:00 p.m.
Saturday from 8:00 a.m. until 5:00 p.m.
Rotating days off - one week off on a week day and one week off on Saturday
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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