Position Summary

Since 1953, J. J. Keller has been protecting people and the businesses they run. We are a well-established, privately held organization that is nationally recognized as a leader in safety and compliance, and we are looking to add a Business Analyst to our Managed Services team. As a Business Analyst, you will partner with business stakeholders and technology teams to analyze, implement and continuously improve business operations through the effective utilization of technology.

Business Analysts are embedded in the business units so that they can develop an in-depth understanding of the core business objectives, have visibility to inefficient processes, and recommend solutions that support and enhance those objectives and improve productivity.

Job Responsibilities

• Identifies, analyzes and facilitates the implementation of new and enhanced technology to support area of responsibility:
  • Work with business unit to define business needs, project requirements, system specifications, and deliverables.
  • Coordinates activities and maintains on-going communication with management, technology team, end users, and other stakeholders.
  • Coordinates decisions based on business requirements, system functionality, and best business practices.
  • Participates in system configuration, data conversion, and testing processes.
• Troubleshoots system errors and performance problems so that business needs are met on a timely basis. Analyzes trends and develops recommendations to resolve recurring issues.
• Prepares and updates documentation to include functional specifications, testing procedures, end user documentation, technical standard operating procedures (SOP), etc.
• May create and maintain reports and analytics to support the business unit.
• May prepare and conduct end-user training.
• Facilitates timely and thorough system testing for new system implementations and system updates/upgrades.
• Determines appropriate system security profiles in accordance with data security policies and practices. Audits security access on a regular basis and resolves issues.
• Actively participates in business process improvement activities to include leading and participating in process improvement events (Lean, Six Sigma, Kaizen, etc.).

Qualifications

Experience:

• 2+ years' experience working with software applications.
• Process or systems analysis experience.
• Project leadership experience a plus.

Education:

• Bachelor's Degree in Business or Technology related field
• In lieu of a Bachelor's degree, will consider an additional 4 years of directly related experience
• Lean, CBAP or PMP certification a plus

Computer Skills:

• Excellent computer skills, including Microsoft Office applications.
• Knowledge of software application systems, preferably SAP.
• System implementation and configuration experience a plus.
• Experience with report writing/query tools such as SQL, Crystal, Business Objects, etc.

Other Requirements:

• Strong analytical and problem-solving skills.
• Strong verbal and written communication skills.
• Strong technical aptitudes.
• Strong time management skills.
• Ability to manage multiple projects simultaneously.
• Ability to facilitate project teams and work with all levels within the company.

Physical Requirements

Work is performed primarily in a standard office environment. Work involves operation of personal computer equipment for extended periods of time. Occasional travel to customer sites and/or industry and training events may also be required, depending on assignment.