With $2.1 billion in assets, Tennessee Valley Federal Credit Union (TVFCU) is a progressive member-focused financial institution, respected as one of the most financially sound in the industry. With 21 branches and using state-of-the-art technology, TVFCU provides financial services to more than 163,000 members in Southeast Tennessee and Northwest Georgia. TVFCU was an early adopter of interactive teller machines (ITMs) and now offers ITMs at every branch location, with 80 ITMs throughout their service area. In addition, TVFCU also implemented video banking in 2020 as another way of using technology to better serve their members. As a very high honor, TVFCU was recently named the Best Credit Union in the state of Tennessee by Forbes, and even received the highest score of any financial institution in the nation.

JOB SUMMARY

The Branch Manager is responsible for the management, direction and operations of a full-service branch. Provide optimum service and effective leadership to support various products and operational service levels. Responsible for development, training and coaching of all staff assigned to the branch.

OBJECTIVES:

• Provides effective leadership to include staff recognition, staffing efficiency, effective peer interaction, timely employee reviews, conflict resolution and leading by example. Proactively train and develop staff in order to utilize credit union resources in the most efficient and effective manner.
• For the branch to reach all assigned goals.
• For the branch to proactively demonstrate the TVFCU core values of integrity, honesty, flexibility, teamwork, leadership, accountability and strong relationships in every interaction with members
• To proactively engage in the community in which your branch is situated in by participating in networking events, community events, or business calls in the community to drive new business.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Lead and motivate the team to deliver high quality member service ensuring delivery is accurate, complete, swift and courteous
• Proven sales skills, by demonstrated success in consistently meeting sales/production goals
• Leverage internal recognition programs to incent and reward team members for effort and results
• Coach staff in sales techniques and achievement of retail sales goals both on the individual level and branch level
• Staff selection, training and development, coaching and counseling employees
• Ensure the branch team develops and maintains strong technical, soft and leadership skills; strong cohesion; high morale; and strong performance levels
• Complete branch monthly cash vault audit to keep credit union assets secure and within operational limits
• Analyze statistics and reports to discover, report and leverage business performance and trends
• Assist other areas of the credit union to support member service requirements and initiatives
• Ensure compliance with all security, safety and emergency preparedness procedures
• Ensure compliance with all HR related policies, practices and procedures, such as timekeeping, and leave usage
• Maintains confidentiality at all times.
• Proactively demonstrate the TVFCU core values of integrity, honesty, flexibility, teamwork, leadership, accountability and strong relationships in every interaction with members.
• Perform other duties as assigned.

EDUCATIONAL AND WORK EXPERIENCE REQUIREMENTS:

• Bachelor's Degree in Accounting, Business Administration or the equivalent combination of training, education, and experience
• Experience in supervising and leading employees
• Working knowledge of financial institution, principles and regulations.
• Experience in managing multiple priorities independently and/or in a team environment to achieve goals
• Experience in member/customer service operations to include understanding of effective member/customer service philosophy
• Experience in responding effectively to highly sensitive, complex and/or urgent member/customer requests
• Experience in work which displays increasing levels of responsibility and/or authority
• Working knowledge of retail banking industry best practices
• Advanced organizational, planning and time management skills
• Advanced skill exercising initiative and using good judgment to make sound decisions
• Advanced verbal and written communication skills ability to interacting with staff, management, vendors and members diplomatically and tactfully
• Advanced word processing and spreadsheet software skills
• Effective skill in responding to requests regarding complex financial information/data
• Ability to work in a fast-paced, changing environment, where multiple priorities need to be effectively managed.
• Ability to project a professional image and positive attitude in any work environment.

If you are considered for an offer of employment at TVFCU, you must successfully complete a pre-employment screen that includes:

• Verification of education, employment and other pertinent data included on your employment application, and eligibility to work in United States.
• Criminal background check and drug screening.
• Pre-employment credit check required

Pre-employment screening helps TVFCU provide a safe environment for our members and employees, minimize risk, and ensure federal compliance.