Box Office Coordinator, TD Garden Job at Delaware North
The Opportunity
Minimum pay rate: $31.38 / hour
Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.
At Delaware North, we care about our associates’ professional and personal wellbeing. We have a comprehensive benefits program designed to give our associates the comfort, safety, and stability they need to deliver exceptional service to our guests. All associates are eligible for benefits including weekly pay, employee assistance program, training and development, employee discounts, and flexible work schedules. Medical, dental, and vision insurance, 401(k) with company match, paid vacation and holidays, and tuition reimbursement are available for eligible associates.
Responsibilities
- Process task management via the ticketing system.
- Utilize multiple ticket host systems for ticket purchase processing and distribution; coordinate issue resolution with management.
- Manage box office phone lines such as ADA line, Game Night, in house turnstile support.
- Manage box office email inboxes; respond professionally, thoroughly, and in line with guest service expectations.
- Communicate effectively with guests via telephone, email, and in-person while assisting with ticket purchasing, refunds, exchanges, accessibility needs, and general ticketing resolution.
- Support internal team members in researching account or ticket issues.
Qualifications
- Available to work holidays, nights, and weekends.
- High school diploma or equivalent experience with cash management and payment management experience.
- Strong communications skills, detail-oriented with a passion for problem-solving.
- Ability to handle multiple tasks quickly.
- Ability to use all Ticketmaster systems and have basic computer skills including email.
- Able to work well in a team environment, have problem-solving skills, and have professional communication skills.
Physical Requirements
- Must be able to work in close quarters, shared office space.
- Able to perform all duties in an environment that includes extreme to dim lighting, including strobes, varying noise levels, large crowds, and hot-to-cold temperatures.
Who We Are
At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.
Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.
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