The billing supervisor plays a critical role in the revenue cycle of the firm by overseeing a group of billing coordinators who are managing the unbilled and accounts receivable inventory for a subset of the firms’ partners and clients. Additionally, the billing supervisor will have some portion of the unbilled and accounts receivable inventory management responsibility assigned to him/her directly. The supervisor will work under minimal supervision to ensure his/her bills, and those of the billing coordinators, are completed in a timely and accurate manner.

ROLE RESPONSIBILITIES:

1. Supervises a group of billing coordinators in one or more offices:

• Ensures that billing workloads are appropriately weighted and balanced
• Identifies areas for additional training to ensure that skill levels are uniformly excellent across the group
• Monitors unbilled and accounts receivable balances of team members; ensures timely billing of unbilled balances and consistent follow-up on accounts receivable
• Ensures that team members follow established workflow process for both, unbilled and accounts receivable balances from proforma creation through invoice collection, including necessary reviews and approvals
• Provides assistance to team members with issues that are escalated to him/her
• Participates in interviewing and training new billing staff as needed; consistently provides feedback to staff and conducts annual performance evaluations; escalates performance issues as needed

2. Manages the unbilled and accounts receivable balances for an assigned group of lawyers/clients:

• Ensures consistent and regular communication with lawyers around aged balances
• Identifies and elevates problem accounts to management and works with management to influence lawyer action

3. Maintains a thorough knowledge of client billing and payment terms, discount arrangements, lawyer and client preferences while managing the complete billing process for assigned lawyers / clients. Ensures that:

• Bills are issued timely and accurately, inclusive of client terms and discounts
• Best practices are used to create, present and distribute client bills
• Client and lawyer preferences are appropriately considered
• Compliance with firm guidelines is maintained
• E-Billing invoices are transferred to the e-billing vendor in a timely fashion
• Bills are presented professionally, and appropriately represent the Ropes & Gray image

4. Makes recommendations for write-offs of aged or disputed balances where appropriate

5. Works with lawyers to monitor case budget worksheets and/or reports

6. Makes recommendations to management on strategies for improving internal processes that maximize productivity and quality of work

7. Works with the regional billing manager to develop standard processes and procedures for all phases of the billing cycle; maintains current documentation of those procedures

8. Works on special projects related to billing activity and inventory balances

OTHER RESPONSIBILITIES:

• Participates in firm-wide and departmental projects and initiatives
• Performs other duties as assigned
• Occasional travel to other offices may be necessary

EDUCATION, EXPERIENCE AND SKILLS REQUIRED:

• Minimum of three years of experience supervising all or a portion of the billing function in a professional services environment
• Demonstrates exemplary customer service and excellent verbal, written, leadership, and interpersonal skills
• Bachelors degree in business, accounting, or finance preferred
• Demonstrates proficiency with 3E, Elite, or Aderant and an industry standard collection software tool
• Experience with creating, running and filtering database oriented reports in Crystal or Business Objects is preferred
• Demonstrates proficiency with MS Excel spreadsheets, including advanced features such as pivot tables, charts and graphs and formulas; proficiency in MS Word and PowerPoint

WORKING CONDITIONS:

• Incumbent is expected to work the hours necessary to fulfill the responsibilities of the position. It is likely that this role will require more than standard hours during month and year-end closings and during special projects.
• The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of responsibilities and requirements.

NY Comprehensive Total Rewards Package

Ropes & Gray is proud to offer a comprehensive Total Rewards package to our business support team members. The firm also offers comprehensive health and well-being benefits, personal and professional development, career growth opportunities and a collegial and supportive culture. The anticipated pay range for this role is $87,500 - $131,000, which represents our good faith and reasonable estimate of the starting salary range at the time of posting. In addition, this role is eligible for a discretionary bonus based on performance. The actual offered rate for this position will be determined based on job-related, non-discriminatory factors, including qualifications and experience, geographic location, education, external market data and consideration of internal equity.