Billing & Enrollment Representative Job at Humana
Responsibilities
The Billing & Enrollment Representative will assist members in a fast-paced inbound call center environment.
You will be responsible for:
Processing enrollments, payments, address changes or other enrollment related tasks.
All associates must meet established performance metrics including quality, schedule compliance, production standards, and attendance.
Servicing members by telephone to enroll them in the TRICARE program.
Educating members and providing appropriate solutions and alternatives regarding plan benefits.
This is a 100% remote position. You MUST reside in Kentucky.
What Humana Offers
We are fortunate to offer a remote opportunity for this job. Our Fortune 100 Company values associate engagement & your well-being. We also provide excellent professional development & continued education.
As we continue the recovery efforts in Western Kentucky, Humana is executing our Workforce Development Program aimed ay long-term employment. The program connects those in affected arears to work-at-home jobs at Humana.
We are currently hiring Billing & Enrollment and Beneficiary Service Reqs. These roles provide the flexibility to work from home and support our military community. We offer a variety of perks and benefits including alternative work styles, competitive performance-based wages; retirement plans, medical, dental, vision, and life insurance; paid time off; tuition assistance; leadership development; and much more.
#WesternKentucky
**PLEASE MAKE SURE YOU ATTACH YOUR RESUME TO YOUR APPLICATION (pdf or Word format) **
**Are you looking for a CAREER and not just a JOB?**
Your FUTURE is here with us - COME GROW WITH HUMANA!
Benefits Start on Day One! Great 401k Match! Tuition Assistance Programs! Professional Development! Advancement Opportunities!
Required Qualifications
- 2+ years of strong customer service experience
- Prior experience meeting monthly call and performance metrics
- **Fluency in computer navigation, email, chats, efficient typing skills, and toggling across multiple databases while engaging with the caller
- Excellent interpersonal skills and the ability to organize simultaneous tasks
- This position requires a government security clearance (eQIP - Electronic Questionnaire for Investigation Processing)
- Our Department of Defense contract requires U.S. citizenship
- Meet all WAH requirements
- Compliance with training and work schedule as stated below per time zone
Training will start day one of employment and runs the first 8 weeks with a schedule of 8:00 am – 4:30 pm EST. Attendance is vital for success so NO TIME OFF is allowed during training
**Work and Training Schedule Requirements:
***YOU MUST RESIDE IN KENTUCKY FOR THIS POSITION***
- Work Schedule (Post training): Must work an 8-hour shift between the hours of 8:00 a.m. – 7 p.m. EST Monday through Friday with overtime based on business need (May include weekends)
- Training Schedule: Mandatory 8-week training Monday – Friday 8:00 a.m. to 4:30 p.m. EST
Work at Home/Remote Requirements
- WAH requirements: Must have the ability to provide a high speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense.
- A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required.
- Satellite and Wireless Internet service is NOT allowed for this role.
- A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
Preferred Qualifications
- College degree (Associate’s or Bachelor’s) highly preferred
- Knowledge of customer service principles and practices – formal training or experience
Additional Information
- Benefit package that starts your 1st day of employment
- Robust 401k plan through Charles Schwab.
- Eligibility for associate wellness and rewards program
- Opportunity to learn the industry and build professional career
- Tuition Reimbursement & Student Loan Refinancing
- Career Growth: Role expansion/progression opportunities within the department as well as the opportunity to apply for roles outside of the department after one year of employment
**PLEASE MAKE SURE YOU ATTACH YOUR RESUME TO YOUR APPLICATION (pdf or Word format) **
Interview Format
As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.
If you are selected for a first round interview, you will receive an email correspondence (please be sure to check your spam or junk folders often to ensure communication isn’t missed) inviting you to participate in a Modern Hire interview. In this interview, you will listen to a set of interview questions over your phone and you will provide recorded responses to each question. You should anticipate this interview to take about 15 to 30 minutes. Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.
As we continue the recovery efforts in Western Kentucky, Humana is executing our Workforce Development Program aimed ay long-term employment. The program connects those in affected arears to work-at-home jobs at Humana.
We are currently hiring Billing & Enrollment and Beneficiary Service Reqs.
These roles provide the flexibility to work from home and support our military community. We offer a variety of perks and benefits including alternative work styles, competitive performance-based wages; retirement plans, medical, dental, vision, and life insurance; paid time off; tuition assistance; leadership development; and much more.
#WesternKentucky #Remote
Scheduled Weekly Hours
40Not Specified
0
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