Position Title: BFH Housing Navigator / Case Manager

Site: 93706 Neighborhood Resource Center

Department: Health & Wellness

Rate Range: $18.00-$20.00 hourly

FTE Classification: 37.5 hours/week, FTE Non-Exempt, Plus Benefits

Report To: Department Manager

Location: Fresno County

THE PROGRAM

Centro La Familia Advocacy Services (CLFA) is seeking a qualified candidate to implement services for its Bringing Families Home (BFH) program in Fresno County. This program provides CPS families experiencing homelessness with rapid rehousing services that are tailored to meet their individual needs with the goal of achieving housing stability and increasing self-sufficiency. The BFH Housing Navigator / Case Manager will implement services that will help families and clients achieve long-term stability including goal planning, linkage to services, financial planning, and others. Services will be provided according to the principles of Housing First. This program is funded by the Fresno County Department of Social Services.

BASIC FUNCTIONS

The BFH Housing Navigator / Case Manager will work to build trust with families and implement trauma-informed, motivational interviewing approaches. Direct services include implementing assessments, developing case plans, providing linkages, and conducting regular follow ups. This position also requires the BFH Housing Navigator / Case Manager to attend meetings and trainings, and completing all reports as required. The BFH Housing Navigator / Case Manager will work closely with the Department Manager, and other staff to track services including housing costs, effective landlord engagement, financial planning techniques and other duties as needed.

QUALIFICATIONS

Candidate must possess excellent written and verbal communication, ability to follow-through, and be detail-oriented. Candidate must be organized, professional, and able to work in a fast-paced, multi-faceted environment. Candidate must be proficient in the use of technology to collect, analyze and manage program data as well as computer literate in Windows platform; proficient in Microsoft Word, Excel and Google Applications. Candidate must possess the ability to maintain good recordkeeping and documentation, good presentation skills, and have the capacity to be self-motivated. It is mandatory to meet employment eligibility requirements as established by the program’s funding agency.

ESSENTIAL JOB RESPONSIBILITIES

· Provide intensive support services to BFH families referred by Fresno County Department of Social Services.

· Engage with the referral homeless families to identify immediate and long-term housing.

· Assess family’s needs for additional resources beyond housing that will help them achieve long-term stability.

· Work to develop a case plan with clients and families.

· Implement intake forms and assessment tools including VI-SPDAT, HMIS, Family Development Matrix and others as identified and collect data as needed for reporting and meeting project goals and objectives.

· Provide linkages for families, including assistance with making appointments, transportation, appointment accompaniment, and/or providing a warm hand-off.

· Maintain knowledge of community resources including food distributions, transportation, clothing, medical care, employment services, mental health, and others.

· Maintain accurate client files, good recordkeeping, update as needed an adhere to confidentially policies.

· Participate in required trainings as needed.

· Develop a sense of belonging and teamwork among CLFA staff and collaborative partners including landlords to place clients in housing and or prevent homelessness.

· Organized, self-motivated, professional, and ability to work in a fast-paced, multi-faceted environment.

· Proficiency in the use of technology to collect, analyze and manage program data as well as computer literate in Windows platform; proficient in Microsoft Word, Excel and Google Applications.

· Empathetic, identifies and communicates effectively with diverse communities, in a culturally sensitive manner that emphasizes the importance of relationship and trust building between the client and advocate.

· Implement financial education and coaching in efforts to stabilize client’s situation.

· Monitor client’s progress and assist in resolving barriers to services.

· Must have a valid CA driver’s license and proof of insurance.

· CA Department of Justice finger print clearance.

· Performs other related duties as assigned.

Preferred Education/Experience

· Bachelors from an accredited college with a major in social work, social welfare, human services, or related field

· Minimum of two years’ experience in a community based human service agency as an advocate, navigator or other related work experience

· Bilingual abilities in another language common to the area is a plus but not required (English/Other language)

PERSONAL QUALITIES

• Commitment to the mission and values of the agency
• Strong leadership skills
• Excellent analytical, written and verbal communication skills
• Ability to follow-through, and be detail-oriented
• Committed to community building and development

TYPICAL WORKING CONDITIONS: The office setting is a normal environment. Occasionally work during early morning, evening, or weekend. May me subject to temperature variances outdoor during events.

TYPICAL PHYSICAL DEMANDS: Requires sitting, standing, or walking for up to eight hours a day. Some bending, stretching, or reaching may be necessary. Lifting to 40 pounds may be required on occasion. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contact.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

To Apply:

· Visit www.Indeed.com and search for Centro La Familia Advocacy Services.

· In person applications are also encouraged: 302 Fresno Street, Suite 102 Fresno, CA 93706.

· Please provide with your resume a sample writing (no more than 3 pages) and three references

Equal Opportunity Employer

Centro La Familia Advocacy Services (CLFA) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Updated 3/06/2023

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

COVID-19 considerations:
All clients and staff wear masks, sanitizer is provided, offices high touch surfaces are constantly sanitized, social distancing measures, and reduced office capacity.

Ability to commute/relocate:

• Fresno, CA 93706: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Case management: 1 year (Preferred)

Work Location: In person

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