Requisition No: 802604

Agency: Economic Opportunity

Working Title: 802604 - BENEFITS SERVICES CONSULTANT - SES - 40034334

Position Number: 40034334

Salary: $45,848.06 - $65,000.00

Posting Closing Date: 05/23/2023

JOB TYPE: FULL TIME / Selective Exempt Service

POSITION LOCATION: Tallahassee, FL (relocation benefits are not available for this position)

BENEFITS SERVICES CONSULTANT-SES

OPEN COMPETITIVE

www.floridajobs.org/

Our Organization and Mission:

The Florida Department of Economic Opportunity (DEO) works across the state to support Florida’s economy, robust and talented workforce, and our local communities. We are dedicated to making a stronger and more resilient Florida, so our businesses, communities, and workforce are better prepared to withstand future economic slowdowns and natural disasters.

The Florida Department of Economic Opportunity is an Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities. (TTY/TDD 1-800-955-8771 or the Florida Relay Service – 711.)

Let DEO’s mission become yours. To find out more about us, click on the link: http://www.floridajobs.org/

The Work You Will Do:

The Benefits Services Consultant-SES is a member of the Workforce Services team of the Division of Reemployment Assistance.

Supervisory employees are those who spend the majority of their time communicating with, motivating, training, and evaluating employees, and planning and directing employees’ work, and who have the authority to hire, transfer, suspend, layoff, recall, promote, discharge, assign, reward, or discipline subordinate employees or effectively recommend such action, including all employees serving as supervisors, administrators, and directors. Section 110.205(2)(w), Florida Statutes. This position serves as a manager responsible for planning, directing, coordinating, and supervising the activities of professional staff providing consulting services and programmatic support to the RA Program to improve and execute operational procedures.

The Difference You Will Make:

You will assist in helping the agency ensure program integrity and assisting qualified Floridians who are out of work through no fault of their own. Your knowledge and skills will be utilized to help our citizens.

DEO is a fast-paced work environment in which critical thinking and prioritizing are a must.

How You Will Grow:

DEO encourages its employees to constantly innovate and seek efficiencies. Trainings are made available throughout the year and on request with our Office of Human Resources Training and with our Division of Workforce Training Unit. In accordance with DEO’s Vision and Mission, the employee:

• Furthers Florida’s economic vision by providing support that enhances the economy and develops, safe, and healthy communities.
• Meets customer/client expectations with an emphasis on responsiveness, quality, quantity, and timeliness of work.
• Provides information clearly, accurately, and succinctly; and also exhibits good listening skills.
• Works collaboratively to optimize the effectiveness of DEO's available resources and tools.
• Uses knowledge acquired through education, training, or experience to complete tasks.

These expectations are for all our employees, and you will be expected to model these as a leader. We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience.

Where You Will Work:

Tallahassee is Florida’s Capital City and continues to grow by attracting development and new businesses. Tallahassee is a mid-sized city in the heart of Florida’s Big Bend. DEO’s main office is located in Downtown Tallahassee, the political epicenter that draws in visitors each year to visit the state’s Capitol. Each spring, the legislative session opens, and people pour in to see the Florida Legislature perform business and approve the state’s annual budget. Being in Tallahassee will guarantee you an experience vibrant with a unique experience, professional growth, entertainment, and culture.

Tallahassee is:

• Known for its beautiful parks, rolling hills and oak trees, canopied roads, hotels, dining, museums, arts, music, and natural resources (https://talgov.com/ )
• Home to major college campuses, Florida State University (FSU), Florida A & M University (FAMU) and Tallahassee Community College (TCC).
• Approximately 22 miles from the nearest beach ( https://choosetallahassee.com/beaches-near-tallahassee/ )

• Within a state having no state income tax for residents of Florida

WORKING FOR THE STATE OF FLORIDA HAS BENEFITS!

For a more complete list of benefits, visit www.mybenefits.myflorida.com.

Pay:

$45,848.06 – $65,000.00 Annually

Your Specific Responsibilities:

This is high-level managerial work in which the incumbent of this position directs several sections within the Reemployment Assistance (RA) Adjudication Unit. This position requires the incumbent to exercise independent judgment in formulating or assisting in the formulation of policies and procedures that have significant impact in all aspects of the reemployment assistance program, including personnel administration and the preparation/administration of budgets.

Manages and oversees the operations of the Adjudication Unit to ensure team members are performing efficiently and effectively, and in compliance with established performance standards. Proposes organizational and budgetary improvements related to program and operational issues as needed. Develops and/or administers a tracking system with workload standards which are used as a measure of effectiveness and efficiency of the Adjudication Unit. Confers regularly with section supervisors and managers on the resolution of the more difficult or unusual programmatic technical problems. Engages with staff, RA leadership, and other RA program areas to identify areas of concern and recommend possible solutions.

Prepares and insures uniformity of policies, instructions, directives, and other procedures among the sections. Directs the preparation of letters, reports, and statistical data on the various section activities. Ensures that timely and accurate responses are made to inquiries pertaining to the various section responsibilities. Evaluates administrative, production, and fiscal reports relating to Adjudication Operations activities. Represents the Manager at conference meetings as required.

Participates in the selection and hiring of staff and recommends applicants based on merit and qualifications. Makes recommendations regarding firing, promotions, transfers, and other personnel related actions affecting staff in Adjudication Operations. Ensures that personnel receive appropriate programmatic and technical training commensurate with their job responsibilities and is generally responsible for the development of associates. Assists and guides supervisors in making personnel assignments and in handling difficult personnel problems.

Aids in the interpretation of the Florida Reemployment Assistance Law and Federal Regulation pertaining to reemployment assistance. Interprets and clarifies policies and procedures relative to Adjudication Operations.

Handles special or unusual problems and requests from elected officials, attorneys, employers, and claimants which are associated with the reemployment assistance program in general and the Adjudication process in particular. Resolves reemployment assistance cases of a particularly complex or unusual nature.

Performs other related duties as required.

Required Knowledge, Skills, and Abilities:

• Knowledge of the principles and practices of management and supervision.
• Knowledge of reemployment assistance law, rules, policies and procedures.
• Knowledge of the principles and techniques of effective communication.
• Knowledge of basic public relations principles.
• Ability to manage a reemployment assistance program.
• Ability to supervise people.
• Ability to determine work priorities, assign work, and ensure proper completion of work assignments.
• Ability to communicate effectively verbally and in writing.
• Ability to establish and maintain effective working relationships with others.
• Ability to understand and apply applicable rules, policies and procedures relating to the management of the RA employment assistance program.
• Ability to assess budgetary needs.
• Ability to formulate policies and procedures.
• Ability to collect and analyze data relating to the management of a reemployment assistance program
• Ability to conduct training sessions.
• Ability to deal with the public in a courteous, tactful, and effective manner.
• Ability to prepare reports relating to reemployment assistance program
• Ability to work independently.
• Ability to solve problems and make decisions.

Qualifications:

As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state and national law enforcement records.

Minimum:

• Duties and responsibilities of this position must be performed at the official work site of the Department.
• Travel may be required to travel.

Preferred:

• At least one year of professional experience in a reemployment assistance or workforce program.
• At least two years of supervisory experience managing multiple teams and/or supervisors.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.