PURPOSE STATEMENT:

Responsible for providing personal care services to patients at the facility under the direction of clinical or nursing leadership. Demonstrate a positive, empathetic and professional attitude toward customers always. When patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.

ESSENTIAL FUNCTIONS:

• Demonstrate a sense of urgency related to the importance of patient safety and provide excellent customer service.

• Ensure the well-being of patients and provide a positive, supportive and structured environment.

• Responsible for conducting safety checks and ensuring that supervision is conducted at 15-minute intervals, as noted in special precautions, or in accordance with individualized supervision guidelines as needed.

• Document timely, accurate and appropriate clinical information in the patient's medical record.

• Assist in providing a safe, secure and comfortable environment for patients, significant others and staff.

• Interact routinely with patients, observe behaviors and communicate significant observations to nursing staff.

• May oversee or assist patients with activities of daily living, including toileting, bathing, dressing, grooming, oral hygiene, meals, snacks, hydration and changing bed linens.

• May obtain patient's vital signs, height and weight as assigned and document in patient record.

• Facilitate patient educational-rehabilitative groups which cover a variety of topics including social skills, coping skills, anger management and independent living skills.

• Engage patients in activities and interactions designed to encourage achievement of treatment goals.

• Complete and maintain required documentation. Assist with follow-up and paperwork as required on incidents and events that may take place in the facility.

• May provide transportation for patients or coordinate transportation with the appropriate staff member.

• Demonstrate a positive, empathetic and professional attitude towards customers always. When patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.

OTHER FUNCTIONS:

• Perform other functions and tasks as assigned.

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

• High school diploma or equivalent required. Bachelors Degree Preferred

• 1- 2 years experience working with the specific population of the facility preferred.

LICENSES/DESIGNATIONS/CERTIFICATIONS:

• CPR and de-escalation and restraint certification required (training available upon hire and offered by facility).

• First aid may be required based on state or facility requirements.