At the heart of Radisson Hotel Group Americas is our brand promise, Every Moment Matters. More than just our motto, it’s how we do business and who we are at our core. We firmly believe that our people are at the center of our success, so we strive to provide a meaningful employment experience with a focus on developing our team’s talents.

Radisson Hotel Group Americas is proud to be one of the world’s leading hotel groups, with nine distinctive hotel brands featuring more than 600 hotels throughout the US, Canada, and Latin America. Our portfolio includes Radisson Collection, Radisson Blu, Radisson, Radisson RED, Radisson Individuals, Radisson Inn & Suites, Park Plaza, Park Inn by Radisson, and Country Inn & Suites by Radisson.

Nestled between Grant Park and Navy Pier, the luxurious Radisson Blu Aqua is the go-to for business and leisure travelers alike. Even with 334 lavish guestrooms, 30,000 square feet of stunning meeting space and striking views of the city of Chicago.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Organizes functions and events for hotel clients

• Assists guest in organizing functions within hotel ability
• Consistently uses banquet processes and follows brand standards
• Communicates with event hosts/clients throughout event

• Communicates regularly with the Banquet Manager, Sales, Catering, and Kitchen to coordinate events
• Inspects Banquet Rooms to ensure setup meets client expectations

Creates 100% guest satisfaction by providing the Radisson Blu experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations

• Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service
• Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
• Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
• Performs other duties required to provide the service brand behavior and genuine hospitality

REQUIREMENTS:

• Requires two or more years food and beverage/hospitality management experience
• Banquet or event experience required
• Able to work a flexible schedule, including weekends and holidays
• Able to utilize payroll systems, good knowledge of spreadsheet and word processing programs

PHYSICAL DEMANDS:

• Ability to lift 20 pounds on a regular basis
• Able to setup and take down tables, chairs, stages, and other banquet meeting fixtures
• Ability to push and pull carts weighing up to 200 pounds occasionally
• Ability to sit at a desk for extended periods
• Ability to stand for extended periods of time

We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information or other protected class. Background checks are also required before employment begins.

Visa Requirements: We participate in E-Verify and all candidates must be in possession of identification providing authorization to work in the United States as defined in the Immigration Reform and Control Act of 1968 (IRCA). This position does not offer sponsorship of Work Visas.