AVP, Sales Support, Operations Supervisor Job at Axos Bank
Job Summary and Opportunity:
Requirements:
We bring together human insight and digital expertise to anticipate the needs of our customers. Our team members are innovative, technologically sophisticated, and motivated to achieve.
Learn more about working here!
A targeted annual base salary or hourly range of USD $65,000/Yr. - USD $72,000/Yr., based on the experience, skills, and education/certification required for this position. Eligibility for a discretionary semi-annual incentive compensation plan, based upon performance, payable in cash and/or share grants (RSU’s) that may vest over time. The annual discretionary target bonus percentage is up to 20%.
Axos benefits and perks include:
Pre-Employment Drug Test:
All offers are contingent upon the candidate successfully passing a credit check, criminal background check, and pre-employment drug screening, which includes screening for marijuana. Axos Bank is a federally regulated banking institution. At the federal level, marijuana is an illegal schedule 1 drug; therefore, we will not employ any person who tests positive for marijuana, regardless of state legalization.
Equal Employment Opportunity:
Axos Bank is an Equal Opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religious creed, color, sex (including pregnancy, breast feeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship status, military and veteran status, marital status, age, protected medical condition, genetic information, physical disability, mental disability, or any other protected status in accordance with all applicable federal, state and local laws.
Job Functions and Work Environment:
While performing the duties of this position, the employee is required to sit for extended periods of time. Manual dexterity and coordination are required while operating standard office equipment such as computer keyboard and mouse, calculator, telephone, copiers, etc.
The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
#LI-Onsite
The ideal candidate has a background in operations management, team development and management, and banking, preferably small business banking. Candidate should be results driven, committed to continuous process improvement and excellent client experience. Ideal candidate has great computer skills (including Microsoft Word, Excel, Outlook, Salesforce, Meridian Link, etc.) is a self-starter, effective communicator, both verbal and written, organized, and dependable.
Responsibilities:
- Overseas sales support, servicing, and day to day operations of Small Business with Axos
- Owns all SBB PROM Docs and Procedures
- Responsible for SBB Service Model
- Manages QC and monthly certification process for SBB
- Partner with Consumer Call Center, Commercial Banking, Dep Ops, Electronic Banking, Wires, etc. to ensure alignment, SLAs are met, and to ensure a good client experience
- Implement reporting, monitor and analyze data for results, trends and to take action as needed
- Lead product and services and technology development and enhancements from an Ops perspective
- Implements process improvements for consistency, scalability, and to eliminate friction
- Recruit, build, lead, manage, and develop operations team
- Develop on-boarding and training programs
- Motivate and empower the team
- Set and manage individual and team projections, goals, value drivers, and targets
- College degree preferred or required equivalent experience
- 2+ years' banking management
- Excellent communication skills (written and oral)
- Leadership/Management experience
- Organized
- Strategic Thinker
- Collaborative
- Continuous Process Improvement Driven
- Excellent Time Management Skills
- Keen sense of urgency/Prioritization
- Results and Goal Oriented
- Analytical/read and interpret results
- Proficient in Microsoft Suite of Products, i.e., Word, Excel, Visio, Power Point
Born digital, Axos Bank
has reinvented the banking model and grown to over $18.4 billion in assets since our founding in 2000. With a broad and ever-growing range of financial products, Axos Bank is rated among the top 5 digital banks in the country! Axos Financial is our holding company and publicly traded on the New York Stock Exchange under the symbol "AX" (NYSE: AX).
We bring together human insight and digital expertise to anticipate the needs of our customers. Our team members are innovative, technologically sophisticated, and motivated to achieve.
Learn more about working here!
A targeted annual base salary or hourly range of USD $65,000/Yr. - USD $72,000/Yr., based on the experience, skills, and education/certification required for this position. Eligibility for a discretionary semi-annual incentive compensation plan, based upon performance, payable in cash and/or share grants (RSU’s) that may vest over time. The annual discretionary target bonus percentage is up to 20%.
Axos benefits and perks include:
- 3 weeks’ Vacation, Sick leave, and Holidays (about 11 a year); Medical, Dental, Vision, Life insurance and more
- HSA or FSA account and other voluntary benefits
- 401(k) Retirement Saving Plan with Employer Match Program and 529 Savings Plan
- Employee Mortgage Loan Program and free access to Self-Directed Trading
Pre-Employment Drug Test:
All offers are contingent upon the candidate successfully passing a credit check, criminal background check, and pre-employment drug screening, which includes screening for marijuana. Axos Bank is a federally regulated banking institution. At the federal level, marijuana is an illegal schedule 1 drug; therefore, we will not employ any person who tests positive for marijuana, regardless of state legalization.
Equal Employment Opportunity:
Axos Bank is an Equal Opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religious creed, color, sex (including pregnancy, breast feeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship status, military and veteran status, marital status, age, protected medical condition, genetic information, physical disability, mental disability, or any other protected status in accordance with all applicable federal, state and local laws.
Job Functions and Work Environment:
While performing the duties of this position, the employee is required to sit for extended periods of time. Manual dexterity and coordination are required while operating standard office equipment such as computer keyboard and mouse, calculator, telephone, copiers, etc.
The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
#LI-Onsite
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