Looking to join a trusted brand that offers growth and stability? Berlin City Auto Group is seeking customer-focused, results-oriented Automotive Sales and Service professionals to join our growing and passionate team!
What We Offer:

• Competitive pay plan with a career path that offers an opportunity for financial growth-$40,000 to $80,000 annually
• Flexible schedule with paid time off that accrues from day one of employment
• An extensive benefits package including medical, dental, vision, life, and disability insurance, and more
• 401(K) with employer contribution
• Tuition assistance toward Automotive Education
• Health and Wellness membership reimbursement up to $40.00 per month
• Employee discounts
• Fun team atmosphere

Position Overview:
A Service Advisor initiates automotive services and repairs by communicating with customers to ascertain maintenance services requested. They verify any warranty and service contract coverage; identify and inform customers of any additional vehicle maintenance or repair opportunities deemed valuable to maintain vehicle safety and performance; develop estimates and secure commitments to perform work; write repair orders and maintain customer rapport and records. The Service Advisor is a great opportunity to experience the day-to-day operations of the service department. Whether answering and making phone calls and emails or assisting service customers face to face, you'll be responsible for making sure every customer has a positive lasting experience.
Who You Are:

• You are passionate about taking care of the customer and have the knowledge to educate them about what is going on with their vehicle in terms they can understand
• You are professional, career-minded, with character, skill, and drive
• You have a minimum of one-year prior automotive experience
• You value continual training & professional development
• You have a proven ability to set and achieve targeted goals
• You consistently meet or exceed productivity and service standards
• You possess exceptional communication, organization, and follow-up skills
• You work as a team player and interact with customers, managers, and co-workers in a professional, courteous manner
• You have keen technical skills and thrive on learning

Requirements:

• Must be at least 18 years of age
• A Valid Driver's License and favorable Motor Vehicle Record
• Ability to pass a pre-employment background check and drug screen for illegal substances
• Authorized to work in the United States

Essential Function:

• Provide every customer with an estimate of repair costs, including parts and labor, or identification of warranty coverage, after a complete assessment is completed at the vehicle.
• Provide customers authorization in a timely fashion for additional repairs that may be needed before the repairs are attempted.
• Establish a realistic and specific time promise (including waiters) for each customer.
• Maintain an accurate job tracking sheet that provides a proper workload based on daily calculations of group capability.

Who We Are:
Berlin City Auto Group is a family of dealerships located throughout Maine, New Hampshire, and Vermont. We embrace a culture that recognizes strength lies in differences, not similarities. Our associates are a team of highly energized, engaged, and diverse people bound together by our core beliefs and values. Together we are dedicated to Humility, Integrity, and Passion, fostering professional growth and processes that deliver extraordinary customer and associate satisfaction. Our philosophy is Easy – a way of doing business that finds a way to satisfy every customer with the highest service level. Our team feels like family, and we treat everyone around us that way. We are passionate about our work and the culture that we have created.
To Learn More about Berlin City Auto Group and Career Opportunities, visit us at https://berlincitycareers.com/
EEOC
Summit Automotive Partners is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Summit Automotive Partners strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy), gender (including gender nonconformity and status as a transgender individual), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All Summit Automotive Partners employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.
ADA
Summit Automotive Partners complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law. Consistent with those requirements, Summit Automotive Partners will reasonably accommodate qualified individuals with a disability if such accommodation would allow the individual to perform the essential functions of the job, unless doing so would create an undue hardship. If you believe you need an accommodation, refer any such request to the Human Resources Department. Summit Automotive Partners will also, where appropriate, provide reasonable accommodations for an employee's religious beliefs or practices.
545 Main St, Gorham, NH 03581

Pay: $40,000.00 - $80,000.00 per year

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