Automotive BDC Representitive Job at HyundaiCareers.com
Overall Summary
Dealership Support Staff
Education
High School
Experience
Less than 1 year
Additional Information
Service BDC (Business Development Center)
1. Answering Service Calls
2. Scheduling and confirming Service Appointments
A) Call customers that didn’t show for appointments
B) Notify customers of open Campaigns/Recalls
C) Appointments are to be printed daily for all service personal (advisors, dispatcher & manager)
3. Service retention
4. Service Loaners/ ARMS (Enterprise)
5. Following up with Blue Link customers for Hyundai
6. Following up with Onstar customers for Chevrolet
7. Call customers with Special Ordered parts that are now in stock (follow up w/advisors)
8. Call customers that have been surveyed but have not responded
This is a preliminary job description and there will be additional duties and training to follow once this portion of duties and training has been learned.
Once we have more accurate data and reporting we will set goals for call counts, conversion and future expectations for maximum productivity in the Service Department.
1. Answering Service Calls
2. Scheduling and confirming Service Appointments
A) Call customers that didn’t show for appointments
B) Notify customers of open Campaigns/Recalls
C) Appointments are to be printed daily for all service personal (advisors, dispatcher & manager)
3. Service retention
- Calling new Sales customers (Congrats and 1st oil change)
- Calling Prospects provided and scheduling maintenance
- Calling current, new, previous and potential customers to generate new business.
- Call Customers next day after service to ensure customer satisfaction
4. Service Loaners/ ARMS (Enterprise)
- Enterprise rentals – Who follows up with advisors? (GM 3 Days need extension)
- Advisors follow repair orders and BDC follows rentals/loaners
- Loaners / Rentals / Company Cars – Need to know status? Who’s driving? How long?
- Accidents / Damage caused by customers to loaners
- Also, missing/lost keys
- Email is to be sent out when cars are down due to damage
- (subject Last 6 of VIN) George/Tammy/ Miguel
- when accidents are reported BDC needs to contact insurance company PDP
- follow through with body shop
5. Following up with Blue Link customers for Hyundai
6. Following up with Onstar customers for Chevrolet
7. Call customers with Special Ordered parts that are now in stock (follow up w/advisors)
8. Call customers that have been surveyed but have not responded
This is a preliminary job description and there will be additional duties and training to follow once this portion of duties and training has been learned.
Once we have more accurate data and reporting we will set goals for call counts, conversion and future expectations for maximum productivity in the Service Department.
- Schedule times need to followed
Employment Position:
Full Time
Salary:
$17.00 - $20.00 Hourly
Salary is not negotiable.
Zip Code:
07702
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