Who is American College of Education
Founded in 2005, American College of Education continues to be a leader in professional development through our online programs. The mission of ACE is to deliver high-quality, affordable and accessible online programs grounded in evidence-based content and relevant application. Our graduates are prepared to serve, lead and achieve personal and professional goals in diverse, evolving communities. As a socially conscious institution, we’re dedicated to making a positive impact and inspiring our students to do the same.

ACE is a premier organization that is continually recognized for its commitment to social responsibility. In 2016, ACE became a Certified B Corporation. As a socially conscious institution, we believe we have a responsibility to our students, alumni, employees, local communities, and society. We strive to make an impact in the world that goes well beyond our bottom line.

Who You Are
You are passionate about helping students achieve their educational goals. You thrive in a competitive and collaborative team environment. You are comfortable working remotely and have experience collaborating with others in a virtual environment. You possess a strong attention to detail.

As the Associate Registrar, you are an integral member of the College’s Registration team. You are accountable for the scheduling, registration, and enrollment activities/operations for all students in his/her designated programs. You are also responsible for the student degree progress, maintenance, and integrity of student records, and for providing excellent customer service. You are expected to maintain a deep understanding of the College’s core curriculum and all requirements for graduation and how the College’s courses fit into this progression.

What We Look for in the Ideal Candidate

• Demonstrates self-reliance by meeting/exceeding workflow needs.
• Demonstrates positive attitude and motivation, concern for students, teamwork, and excellent time management skills.
• Follows established processes as outlined by organization and leadership.
• Completes assigned duties based on daily business needs and individual skill set.
• Consistently produces a high volume of quality work.
• Capable, and adapts as needed, to work under pressure and meet tight deadlines.
• Proven ability to work independently with limited supervision and with other department personnel.
• Must support and embrace the College’s B Corp mission to improve the people and communities we serve through our civic engagement initiatives.
• Must have exceptional communication, organization, and time management skills.
• Must be "self-motivated" as well as creative and efficient in proposing solutions to complex, time-critical problems.
• Must be collaborative in driving decisions and a team-player.
• Strong analytical and problem-solving skills with a high attention to detail.
• Builds and maintains student satisfaction.
• Recognizes and anticipates student needs.

Day to Day Responsibilities
In this role you will wear different hats, but your skills will be especially essential in the following areas:

• Registers new and continuing students for courses each term.
• Accurately processes schedule or enrollment changes for all students in his/her designated programs (Withdrawals, Cancels. Leave of Absences, Re-entry, Multiple Course Requests, Credit Transfer, Change of Start Dates, Course Retakes, etc.).
• Evaluates credits earned for degree completion/conferral, maintaining academic records, ensuring their accuracy, security, and integrity.
• Prepares required registration and enrollment reports.
• Actively manages student records and ensures integrity of data in the Student Information System including, maintenance of records, grades, and demographic information.
• Ensures college policies and FERPA regulations are adhered to in processing student information.
• Collaborates with administrators, faculty and other staff to facilitate and improve services to students, including catalog and registration/records policy questions and support academic programming.
• Assists with initiatives in improving efficiency through the use of technology and creativity.
• Plans and implements registration dates and timeline with other departments as needed.
• Assists with developing procedures and practices for fair and consistent business operating procedures.
• Ensures that all programs, terms, courses, and schedules are accurately built into the Student Information System.

Qualifications and Education Requirements

• Bachelor’s degree from an accredited university or equivalent related work epxerience, preferably in higher education administration, enrollment management or related field.
• 2 years of direct work experience in a college registration or Registrar office setting.
• Proficient in CampusVue/CampusNexus and Student Information System is preferred.
• Must be able to maintain high level of sensitivity and commitment to the need of diverse populations.
• Must be able to multitask in a high stress, fast-pace environment while continuing to maintain a stellar customer service relationship.
• Work experience in an online environment with knowledge of state and federal regulations to include enrollment policies and procedure is preferred.
• Proficient in Microsoft products such as Word, Excel and PowerPoint.

Our Commitment to Employees

Just as we strive to empower our students for success, we also aim to enrich the lives of our employees. For five years, ACE has received recognition as one of Indiana’s Best Places to Work, winning the #1 spot for medium-sized companies in 2020. As a virtual first organization, we celebrate diversity and are committed to creating a family-like inclusive work environment. For our full-time employees, we offer the following benefits:

• Medical, dental, & vision Insurance
• HSA and FSA options
• Paid parental leave
• Paid volunteer time
• Tuition reimbursement & reduction programs
• Generous PTO
• 401k and employer match
• Full-service wellness and EAP program
• Employee recognition and awards programs
• Employer paid life & AD&D insurance
• Short-term disability
• Employer paid long-term disability
• And more…

Physical Demands

The physical demand described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate with and receive communications from students and ACE employees in real time using online and other electronic media.

Diversity

At American College of Education, we believe that the best learning environment for students and staff is one in which we encounter viewpoints and experiences that are different, yet complementary to ours. This environment is fostered by the presence of persons with diverse backgrounds. We recognize that acknowledging diversity is a necessary precondition, but sustained effort is necessary to ensure equity and greater inclusion. Through strategic planning and initiatives, we seek to develop programs that promote equity and inclusion for everyone so that all members of ACE’s community can reach their full potential. To create and maintain a truly diverse, equitable and inclusive learning community, we strive to make all feel equally valued, and we uphold our Commitment to Freedom of Expression. We may celebrate diversity, but we “live” inclusion.

Additional Notes
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

American College of Education seeks to attract and retain a diverse staff consistent with its diverse student body and surrounding communities. At this time we cannot consider candidates residing in Alaska, Washington D.C., Hawaii, Massachusetts, New Mexico, South Dakota, or Alabama.

ACE is an Equal Opportunity Employer.