The Supervisor is responsible for oversight of healthcare management staff including the organization and development of high performing teams. Works closely with functional area managers to ensure consistency in clinical and non-clinical interventions supporting our members. • Accountable for meeting the financial, operational and quality objectives of the unit

• Oversees the implementation of healthcare management services for assigned functional area
• Implements clinical and non-clinical policies & procedures in accordance with applicable regulatory and accreditation standards (e.g. NCQA, state and federal standards and mandates as applicable)
• Serve as a content model expert and mentor to the team regarding practice standards, quality of interventions, problem resolution and critical thinking
• Ensure implementation and monitoring of best practice approaches and innovations to better address the member's needs across the continuum of care
• May act as a liaison with other key business areas
• May develop/assist in development and/review new training content
• May collaborate/deliver inter and intra-departmental training sessions
• Protects the confidentiality of member information and adheres to company policies regarding confidentiality
• Manages resources responsible for identification of members, development and implementation of care plans, enhancement of medical appropriateness and quality of care and monitoring, evaluating, and documenting of care
• Develop, initiate, monitor, and communicate performance expectations
• Ensures the team's understanding and use of information system capability and functionality
• May have responsibility for their own case load work
• May act as a single point of contact for the member and the Care Management Team including: participation in care team meetings, implementation and oversight of member cultural requirements, and support implementation of new members
• Participate in the recruitment and hiring process for staff using clearly defined requirements in terms of education, experience, technical and performance skills
• Assesses developmental needs and collaborates with others to identify and implement action plans that support the development of high performing teams
• Establish an environment and work style that promotes the concept of teamwork, cross product integration, and continuum of care thinking that results in strong performance
• Consistently demonstrates the ability to serve as an model change agent and lead change efforts
• Create a positive work environment by acknowledging team contributions, soliciting input, and offering personal assistance, when needed
• Accountable for maintaining compliance with policies and procedures and implements them at the employee level

Pay Range
The typical pay range for this role is:
Minimum: 43,700
Maximum: 100,000

Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.

Required Qualifications

• 3+ years of managed care experience
• Knowledge of the regulations, standards, and policies which relate to medical management
• Proficiency with computer skills which includes navigating multiple systems and keyboarding
• Time efficient and highly organized
• Exceptional communication skills
• Ability to mentor and support staff to meet business needs
• Live in Florida Regions 6, 7 or 11

Preferred Qualifications

• 1-3 years management experience
• 3-5 years of experience in a physical or behavioral healthcare setting
• Computer literacy and experience familiarity with Microsoft Excel, Word, and web-based applications desired
• Ability to work with people in such a manner as to build high morale and group commitment to goals and objectives
• Ability to evaluate and interpret data, identify areas of improvement, and focus on interventions to improve outcomes
• Ability to communicate effectively with Providers, Members, Staff and other Leaders both in oral and written format

Education
Bachelor’s degree in business or health or human services (e.g. Social Work, Psychology, Nursing, Mental Health, Counseling, Behavioral Sciences, Sociology, Gerontology or related field required. Experience may replace education.

Business Overview
Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.