This position reports to the Assistant General Counsel-Claims Operations and is responsible for taking a proactive and strategic approach to managing the company's cargo claims. The proactive approach contemplates not only active and forward-looking claims management, but also continuous development, implementation, and enforcement of processes related to the prevention, reporting, and handling of cargo claims.

Essential Job Functions:

• Manage and develop claims handling professionals and ensure appropriate staffing in the department.
• Develop and manage performance metrics and benchmarks to establish efficient and cost-effective approach to claims resolutions.
• Conduct financial analyses of program metrics to evaluate trends in claims costs, losses, and the effectiveness of process improvement initiatives.
• Develop and maintain strong relationships with internal and external stakeholders to ensure superior customer service.
• Partner with Hub Group's operations teams to trouble shoot and resolve cargo claim issues.
• Proactively and aggressively monitor and manage complex cargo claims.
• Develop and execute cargo claims handling policies and procedures.
• Drive effective subrogation efforts to improve loss ratios.
• Effectively communicate cargo claims data to senior management, customers, and carriers.
• Collaborate with insurance companies to present accurate and timely claims information.
• Establish and manage cargo claims team budget.
• Develop and track bonus metrics for the department.
• Effectively leverage and utilize claims management software.
• Work with carriers as well as all other transportation service providers to decrease claims and increase resolutions.
• Analyze loss experience and identify opportunities for loss prevention programs.

Minimum Requirements:

• Analytic Skills: ability to think objectively, create, and interpret quantitative data sets
• Critical thinking and problem-solving skills to arrive at meaningful, lasting solutions
• Ability to multi-task frequently and handle heavy task loads
• Strong negotiating skills
• Strong attention to detail
• 8+ years of experience managing cargo claims
• 5+ years managerial experience
• Bachelor's degree in a business related field or logistics
• Claims/Risk Designation (ARM, CCP, CPCU, etc.) preferred
• Blocking and bracing experience preferred
• Possess the ability to effectively communicate
• Must be proficient with the following software: Microsoft Excel, Outlook and Word