Job Description:

Essential Job Functions

• Interfaces with end users to resolve basic problems concerning system functions reported through a problem ticket. Reviews information provided and diagnoses issue based on established, routine procedures and scripts. Resolves problems by following basic scripts.
• Performs routine install, move, add, and change (ICMS) activities based upon prescribed procedures and processes and as specifically directed.
• Maintains currency regarding routine technological, product, process and/or other advances, specifically in line of service, to ensure team performance and achieve team objectives.

Basic Qualifications

• High school diploma or G.E.D.
• One or more years of technical training in computer field preferred
• Zero or more years of technical support experience
• Experience working with company products and operating systems
• Experience working with solving computer-related technical problems
• Experience working with the company escalation policy

Other Qualifications

• Basic interpersonal skills to interact with clients and team members
• Basic communication skills
• Basic organization skills to balance and prioritize work
• Basic analytical and problem solving skills

Work Environment

• Client or office environment
• May require shift or weekend work

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age or genetic information. DXC's commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers receive equal consideration for employment. View postings below.

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.

Postings link

Disability Accommodations

If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email.

Please note: DXC will respond only to requests for accommodations due to a disability.