Assistant Service Manager Job at AHW, LLC
Assistant Service Manager
Manages service operations within the dealership to maximize return on investment by optimizing Service Department processes to ensure internal and external customer satisfaction. Grows profitable service labor sales and exercises disciplined expense control. Attracts, retains, and effectively engages department personnel.
Responsibilities:
- Assist in preparing price sheet for all repair orders.
- Assist in creating work orders and establishing customer files.
- Help determine appropriate charges for materials and labor for each customer or internal account.
- Assist in parts inventory control by assuring all items leaving the parts area are billed and all returns and cores from service are handled on a daily basis.
- Review and maintain all repair orders for accuracy and completeness.
- Assist with all warranty claims and manufacturer claim forms.
- Process records of parts requisitions, parts invoices, material invoices and outside labor invoices to ensure proper accounting.
- Communicate and coordinate work schedule with Service Technicians accordingly.
- Assist customers with repair and service orders.
- Assist in scheduling and rescheduling of service work.
- Assist in resolving work performance or billing inquiries as requested.
- Keep Service Manager informed on all special parts orders, shortages and malfunctions.
- Manage service department in the absence of the Service Manager.
- Maintain a safe working environment and adhere to company safety program at all times.
- Perform other duties as assigned.
Experience, Education, Skills and Knowledge:
- 3+ years' experience in Service Department operations
- Ability to use standard desktop load applications such as Microsoft Office and internet functions.
- Ability to write and speak effectively to individuals and groups.
- Familiar with John Deere and competitive products
- Basic understanding of financial principles relative to Service Department operations
- Ability to analyze and interpret internal reports.
- Ability to work extended hours and weekends.
- Excellent customer service skills
- Associate degree or equivalent experience
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