Assistant General Manager – Otherworld Philadelphia

REPORTS TO: General Manager, Otherworld Philadelphia

OVERVIEW:

We are seeking an experienced and enthusiastic full-time candidate eager to join our organization. You will be responsible for playing a key role in the launch and management of a facility within our nationwide portfolio of entertainment assets that includes Immersive Interactive Experiences, Haunted Attractions, Halloween Festivals, Escape Rooms, and Axe Throwing. We are looking for someone with a passion for creating cutting edge experiences for guests as well as strong supervisory experience in the entertainment industry. Strong candidates need to be familiar with all areas of the business and can coordinate processes and operations including special events, food & beverage, retail, and fabrication. To be successful in this role, you should be a thoughtful leader and a confident decision-maker, helping our staff develop, while ensuring Otherworld Philadelphia and Thirteenth Floor Entertainment Group achieve their financial and creative goals. The Assistant General Manager (AGM) helps the General Manager to ensure that day-to-day business operations run smoothly.

RESPONSIBILITIES:

Staff Management

· Assist the General Manager in hiring and recruitment of department supervisors.

· Support those supervisors in the process of hiring and managing their teams reflecting the company’s standards.

· Ensure staff understand job responsibilities and procedures.

· Ensure that payroll is submitted on an assigned payroll schedule.

· Assist with staff scheduling and third-party contractor work.

Operations

· Day to day – ensure all exhibits, systems and infrastructure are in good working condition, clean, and present a professional image.

· Supplies – ensure all necessary supplies are stocked, and that trackable items such as merchandise are secured.

· Ensure company procedures are carried out for opening and closing the facility.

· Complete all internal paperwork on a timely and quality basis.

Creative

· Inspire and ensure artists and technicians are meeting company standards and striving to produce cutting edge interactive exhibits.

· Visit industry attractions for R&D, inspiration, and consistent improvement of best practices within the interactive and immersive entertainment industry.

Customer Service

Assist with training supervisors and staff to ensure the following goals are reached:

· Greet customers in a friendly and professional manner.

· Resolve customer complaints.

· Sell merchandise, food & beverage, and private events.

· Encourage customers to share and review their experience via online outlets.

· Engage with customers as needed through the entirety of their visit.

Sales and Marketing

· Work with local media for interviews, press nights, etc.

· Collaborate with corporate management and onsite department supervisors to develop a private events and group sales program

· Ensure timely ordering of all F&B items, facility supplies and equipment

· Act as a brand ambassador during all interactions.

DESIRED QUALIFICATIONS:

· 3+ years of leadership experience working in an interactive exhibit, theme park, live event, museum, retail, restaurant, haunted house, or gallery environment.

· Strong interpersonal skills and possession of a full understanding of professional business ethics, decorum, and social skills.

· Strong operational experience

· Excellent organization skills, manages time well, correctly prioritizes and is flexible.

· Ability and willingness to work flexible hours including weekends, holidays, and late nights

· A positive, can-do attitude required

· Accountable with openness to both lead and support as needed.

· Must be able to support the development of a healthy internal culture that retains key employees and encourages their professional development.

· Must pass company background screen and reference check

· Must have reliable transportation

· Ability to adapt to a fast-paced work environment.

Benefits

· Competitive Salary

· Health Coverage

· Professional development opportunities such as membership in professional associations, conferences, and conventions

All applicants must be 18 years old or older and sign a non-disclosure agreement. Thirteenth Floor Entertainment Group is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or other status protected by law or regulation.

Thirteenth Floor Entertainment Group participates in E-Verify as required by law.

Job Type: Full-time

Pay: $65,000.00 - $80,000.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Philadelphia, PA 19114: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Management: 3 years (Required)

Work Location: One location

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