About our Company:

Life gathers around water in Texas, and Hotel Magdalena honors our spring-fed culture and the community that grows near it. The design of the 89-room hotel takes inspiration from the local lake house ethos of the 1970s, situated amongst rolling grounds and natural beauty inspired by Texas. The Magdalena is also home to Summer House on Music Lane and Magdalena Bar, offering locals and visitors alike more places to hang out and experience the best of Austin, off of South Congress.

Hotel Magdalena is proud to be a part of Bunkhouse, a hospitality company that believes in inspired design, connection to place, and the value of community. Bunkhouse has designed and developed a celebrated portfolio of hospitality projects including: Hotel San José, Austin Motel, Hotel Magdalena, Carpenter Hotel, Fair Market, and Jo’s Coffee in Austin; Hotel Havana and Ocho in San Antonio; The Phoenix Hotel in San Francisco, California; Hotel San Cristóbal in Baja, Mexico; Shady Villa Hotel in Salado, Texas; and Hotel Genevieve in Louisville, Kentucky (opening 2023).

We're looking for:

Hotel Magdalena is looking for an Assistant Front Office Manager who will be responsible for providing superior service with all guest interactions. Specifically, an Assistant Front Office Manager will excel in telephone operations, reservations management, concierge services and overseeing the Front Desk operations in its entirety..

Knowledge, Skills, and Abilities:

• High School diploma or general education degree (GED). College Degree preferred
• Two (2) years front desk related experience in hospitality or service industry
• Ability to speak, read, write and understand the primary language(s) of the workplace
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
• Ability to write routine reports and correspondence
• Ability to speak effectively before groups of co-workers and sister property staff
• Ability to create documents in Excel and Word
• Ability to understand other computer programs (i.e. Property Management System)

Bunkhouse is an equal opportunity employer and values diversity. All employment is decided based on qualifications, merit, and business need.

Job Requirements:

• Adhere to all standards of operations, policies and procedures, manuals, training material, memos and verbal instruction
• Ensure all employees adhere to dress code policies for their scheduled shift
• Maintain thorough understanding of the Property Management System
• Promote and encourage guest name recognition
• Maintain knowledge of all property services and amenities
• Ensure all calls are answered in a courteous, professional and efficient manner
• Ensure the accuracy of hotel guest reservations and group reservations (i.e. rates, dates of stay, room types, VIP amenities, billing instructions, etc.)
• Effectively organize and book all group reservations and manage subsequent group contracts and associated billing
• Ensure guests receive indulgent service through concierge services and flawless check-in and check-out procedures, etc.
• Resolve customer complaints regarding Front Office operations as well as assist all departments with customer complaints regarding billing issues
• Ensure immediate response is given to any and all guest comments and concerns and inform supervisor of concerns and assist in implementing corrective action
• Train and supervise Front Desk team
• Oversee the VIP program and overall guest experience (GEM); oversee subsequent training of team member who support this effort
• Develop departmental objectives, budgets, policies, procedures and strategies
• Demonstrates a working understanding of labor cost control through effective scheduling and proactive management, including minimizing departmental overtime
• Manage Front Desk timecards, including data entry of departmental schedule, historical tracking, checking for accuracy and approving department timecards
• Manage employee review dates and hold staff accountable for their job performance through regular performance evaluations
• Ensure staff has a complete understanding of their job requirements and sufficient training before holding them accountable for results
• Assist in performing personnel actions such as hiring and firing staff and consulting with other managers as necessary
• Maintain awareness of documentation needed and retained in employee files
• Assist accounting with department invoice approval and departmental allocation
• Maintain accuracy with all accounting and billing and end of month procedures
• Process all Travel Agent commissions
• Manage hotel donations
• Ensure open lines of communication with staff, all departments and upper management at all times via email, logbooks, meetings, etc., to ensure all needs of the hotel are met
• Act as the point of contact for guest complaints and concerns in the absence of the and General Manager
• Maintain a high level of cleanliness and safety in the work area
• Ensure that all equipment is maintained in good, safe working condition
• Maintain an increased awareness of safety issues throughout the property
• Keep abreast of safety and emergency procedures and OSHA requirements
• Attend relevant meetings

Based upon fluctuating demands of the operation and to exceed customer expectations, it may be necessary to perform a multitude of different functions not specifically related to this position. This person may be expected to perform other tasks and duties as needed or as directed. Furthermore, employee responsibilities and job descriptions are subject to review and revision.

Working Conditions/Environment:

• The noise level in the work environment is usually moderate, typical of a hotel/restaurant/office setting
• The person in this position may have to lift/carry up to fifty (50) pounds on a daily basis; anything over fifty (50) pounds is considered a minimum two (2) person lift
• The person having this position may have to remain stationary for one (1) hour, move about/traverse property spaces, push, kneel, bend, balance, squat, reach and stretch for up to eight (8) hours per day

Benefits:

Bunkhouse offers a liberal working environment that encourages individuality and creativity. We offer a superior benefits package to employees who work 20 hours/week or more that includes:

• Highly subsidized Medical, Dental and Vision insurance
• Company paid Life Insurance and Long-Term Disability coverage
• Short Term Disability coverage
• Generous Paid Time off (Full Time)
• Free stays at Bunkhouse hotels (Full Time)
• 401k with company matching
• Employee Discounts (50% off on food & beverage!)
• 8 weeks paid Parental Leave (Full Time, after 1 year employment)

Bunkhouse Core Values:

• BE REAL. We treat everyone like human beings. We are respectful and authentic, we listen, and we develop meaningful relationships with guests, customers and each other. We encourage our employees to have a voice and to use it to improve the work we do.
• CREATE MAGIC. In design, service and all things, we go above and beyond to inspire. Every detail counts, and we believe that our work is a collaboration that depends on all of us bringing our creativity and passion to work with us every day.
• BE HERE NOW. In our work, creating a sense of place is important. We contribute to the fabric of our respective communities by honoring, representing and supporting the communities in which our businesses exist. We make it our goal to be experts on our cities, and we leave travelers with a sense of where they have been.
• EMBRACE ADVENTURE. We don’t always know where the road will lead, but we know that we’ll have each other along the journey. We strive to learn and grow from our experiences, to create meaningful structure along the way and, in some cases, to embrace chaos when necessary.
• LOOK TOWARDS THE FUTURE. We work with a spirit of continuous improvement in all areas. We seek to provide a path of growth for all of our employees and for Bunkhouse as a whole.