Assistant Facilities Manager Job at Hines
Overview:
Client relations
We are an equal opportunity employer and support workforce diversity.
No calls or emails from third parties at this time please.
When you join Hines, you will work alongside innovative leaders who set the standards responsible for our reputation as an industry leader today, and you’ll be a part of shaping our future in the years to come.
Responsibilities:
As an Assistant Facilities Manager with Hines, you play a critical role in supporting the workplace experience at specific client sites through owning quality assurance and daily work management processes. This individual is responsible for supporting the Facility Managers and serving as part of a team to maintain the highest level of hospitality and customer service while ensuring that service is delivered in accordance with contractual agreements. Responsibilities include but are not limited to:
Client relations
- Develop and maintain ethical and courteous relations with clients, occupants, landlords, and service partners.
- Communicate regularly with customers regarding status updates and service requests, ensuring all requests are handled promptly, professionally, and services are tailored to the individual.
- Assist with client-facing communications and reports.
- Be aware of and assist with events and high-profile activities.
- Serve as an ambassador for the client brand and promote a positive brand image.
Facility operations
- Inspect sites daily to guarantee that building appearance is maintained at the highest quality standard and improves the workplace.
- Submit work orders for interior and exterior maintenance, cleaning, and client service requests.
- Ensure work requests are processed correctly and resolved within the defined service levels.
- Support on-site special events and programs as needed.
- Assist with the implementation of strategic, operational, and service improvement plans.
- Assist with the collection and analysis of operational data to provide accurate reporting and insights for services, work order productivity, cost savings, and improvements.
- Assist with developing the annual budget, annual plan, and variance analysis.
- Contribute to the account knowledge base and ensure knowledge remains up to date.
Contract administration
- Administer vendor management, contracting, and onboarding processes.
- Serve as the primary on-site point of contact for vendors and escort vendors to work locations.
- Perform quality assurance for vendor-performed work.
- Support the Facilities Management team with third-party sourcing activities.
Minimum Requirements include:
- Bachelor’s degree in business administration or related field from an accredited institution preferred. High school diploma required.
- Two years of relevant work experience in a professional office environment.
- Supervisory experience strongly preferred.
- Interact with employees, visitors and contractors with poise and diplomacy.
- Apply principles of rational systems and deal with a variety of concrete variables in situations where only limited standardization exits.
- Interpret instructions in written, oral, and diagrammatic or schedule form.
- Possess initiative to assume additional responsibilities.
- Set priorities and meet deadlines.
- Advanced competence with a variety of software including MS Word, MS Excel, MS Outlook, and other requested software programs.
- Type a minimum 60-WPM with accuracy.
- Perform basic business math such as compute discount, interest, percentage, and profit/loss.
- Perform basic accounting functions such as accruals, forecasting, and variance reporting.
- Communicate effectively both verbally and written.
- Possess excellent grammar and proofreading abilities.
Hines is a global real estate investment, development and property manager. The firm was founded by Gerald D. Hines in 1957 and now operates in 28 countries. We manage a $92.3B¹ portfolio of high-performing assets across residential, logistics, retail, office and mixed-use strategies. Our local teams serve 634 properties totaling over 225 million square feet globally. We are committed to a net zero carbon target by 2040 without buying offsets. To learn more about Hines, visit www.hines.com and follow @Hines on social media. ¹Includes both the global Hines organization as well as RIA AUM as of June 30, 2022.
We are an equal opportunity employer and support workforce diversity.
No calls or emails from third parties at this time please.
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