Position Summary:

The Provider Network Services (PNS) Assistant Director (AD) functions in a leadership role within PNS, and works in collaboration with Physicians, Service Line Director and Medical Office Staff. The SLC provides day to day leadership within responsible specialties or programs, and facilitates the performance improvement process with a focus on patient, employee, and physician satisfaction, as well as clinical quality and operational efficiency. The SLC assist the Service Line Director in providing support needed to facilitate implementation where appropriate. quality, safety, and experience requirements to achieve operational goals. The SLC is accountable for assisting in the overall development, strategic visioning and operational performance of the service line.

Key requirements involve the office coding billing and collections; patient service design; employee management and training; corporate and regulatory compliance; risk management; policy & procedure management; medical record management; technical issues to include information technology; physical office issue resolution; physician issue resolution; daily flow and evaluating standards of care for patients. In conjunction with SLD, facilitate the performance improvement process with a focus on patient, employee, and physician satisfaction, as well as clinical quality and operational efficiency. Presents new approaches and provides the support needed to facilitate implementation where appropriate. Works with the interdisciplinary teams to deliver an exceptional patient experience and monitors the quality of care delivery. Monitors and evaluate the effectiveness of the care pathway and modifies as necessary and acts as a liaison with outside care providers and referral sources when needed. The SLC must be willing to coordinate alternate housing within the facility in advance of shifts when inclement weather potentially threatens the ability to get to the facility. The SLC may be required to report back to work during any emergency situation.

All organizational staff, including this position are specifically required as a condition of continued employment to make advance preparations for their families and pets in the event of weather emergencies such as Hurricanes and flooding threats. Any staff member can be determined as essential staff required to report to the facility during these events. In many cases this means reporting and sleeping at the facility before, during and after a weather emergency. By signing this job description, the staff member accepts this responsibility of readiness to report to work during any designated emergency staffing situation. CMC staff members operate as one team meeting the healthcare needs of our communities, thus this position will on occasion complete other duties as assigned beyond those designated in this primary job description which may include “float” coverage at an alternate facility, department or assignment.

Qualifications

Assessment of overall credit worthiness by review of a consumer credit report is required.

Education:

• High School Diploma required.
• Associates degree in Healthcare Administration or closely related field preferred.

Experience:

• A minimum Three (3) years specific medical practice experience required. (Five preferred)
• Previous medical practice leadership experience preferred.

Licensure/Certification/Registration:

• Current License or Certification in the state of South Carolina in good standing required, depending on education qualification met.

Special Skills:

• Ability to work effectively and collaboratively with nursing colleagues, physicians, department heads, and member of executive leadership required.
• Demonstrated proficiency with Microsoft Outlook, Word, Excel, Explorer and PowerPoint required.
• Exemplary core customer service skills strongly required.
• Knowledge of program development and administration preferred.
• Strong organizational skills required.
• Strong verbal and written communication skills required.
• Ability to remain calm and professional in all situations required.
• Ability to consistently exercise independent judgement required.

Working Conditions:

• Occasional exposure to difficult patients.
• Stress level high due to multiple demands frequently occurring simultaneously.
• Physical surroundings generally pleasant and comfortable
• Most work performed while sitting, however, a moderate amount of walking and moving around within a confined area occurs