For more than 150 years, Simpson has met the changing needs and desires of Philadelphia area seniors from diverse backgrounds. A not-for-profit family of services, Simpson House, Simpson Meadows, Jenner’s Pond, Simpson Gardens I & II, and Simpson Midtown, as well as Simpson Home Care. Our loyal and long-term staff is full of caring professionals who truly love what they do.

Simpson provides residents with a lifestyle that includes on-campus conveniences, services, and amenities such as casual and fine dining venues, beauty salons, fitness centers, security, healthcare, activity programs, and much more. Our employees are inspired by a culture of Loving-Kindness, and we are fully committed to appreciating the array of backgrounds and talents demonstrated by our employees.

Simpson is looking for a Assistant Dining Room Service Manager to join our dynamic and seasoned team. If you are looking for a challenging opportunity to showcase your unique skills in the Personal Care industry, get in touch with us to discuss how you can join our team. Take a look at the details below for the position.

Job Responsibilities

· Supports the Mission, Values, and Vision of Simpson

· Through attitude and behavior demonstrates and promotes the standards of Diamond Service to both internal and external customers.

QAPI Regulations:

· Recognize your role as part of the QAPI efforts of your organization. Follow established policies and procedures in support of QAPI efforts. Look for and share with leadership ideas for improvement in the organization. Communicate to leadership upon witnessing a positive outcome of a QAPI project or detecting barriers preventing project success.

· Is knowledgeable of resident’s rights and ensures an atmosphere which allows for the privacy, dignity, and well being of all residents in a safe, secure environment.

· Maintains confidentiality of all information including resident, employee, operations data and health information.

· Cooperates and works together with all co-workers.

· Completes requirements for in-service training, career development, infection control, annual PPD, and licensure (as required).

· Understands and adheres to all Simpson policies and procedures.

· Assists in providing quality food and an enjoyable dining experience for residents, guests, and staff, thus eliminating food as an issue for Administration.

· Assist with the hiring, orienting, training, and evaluating of PRN personnel in accordance with company policies with the assistance of IL Operations Manager. Promotes the professional growth and development of staff.

· Responsible for printing Sodexo Huddle sheets, and conducting show time before each meal for all service staff to ensure that all departmental standards are being upheld.

· Circulates in all dining rooms during meal periods to field resident/guest comments pertaining to service and food quality. Immediately attempts to correct problems in these areas as needed.

· Conducts and documents weekly and monthly meetings with all service personnel.

· Ensures the competency of the position is maintained by participating in training programs as required.

· Supervises the scheduling of all special functions and ensures that the functions are serviced correctly to include staffing, small wares, and linens.

· Coordinates and follows through with all resident and community special functions and monotony breakers.

· Implements programs to improve service to residents, guests, and staff, including the decorating of the dining room for holidays and special events, to promote and enhance a positive dining experience. Ensures that the appearance of the dining areas is consistently neat and clean, including catering rooms.

· Ensures inventory of all table top items and uniforms are done Quarterly, and needs are communicated to IL Operations Manager.

· Greets and scans resident meal tags prior to seating residents/guests in the dining room and ensures that all charges are accurate. Provides menus when appropriate.

· Provides direction and support to the wait staff to ensure proper service.

· Oversees opening and closing tasks of servers, and documents assignments accordingly. Responsible for the supervision of opening and closing of dining areas. Ensuring Ensures the set up and cleanliness of all beverage equipment, as well as stocking of all items necessary for service.

· all staff uses effective time management.

· Responsible for completion of IL daily dining paperwork, monthly calendars, and quarterly newsletter.

· Completes the PRN IL server schedule. Ensures coverage in the event of a call-out.

· Ensures proper food handling, storage, labeling and date procedures are followed

· Assists with EOM duties as assigned including weekly invoices and meal counts

· Performs all other duties as assigned.

Qualifications

Required:

• Education: High School Diploma or equivalent
• PC Skills: Microsoft Word and Outlook
• Experience: 2+ years as a supervisor in a high-volume food service setting
• Licensing or Certification: N/A
• Must be 18 years of age or older.

Preferred:

• Education: Post-secondary training via college or technical training institute.
• PC Skills: POS Register System, basic MS Outlook, or other networked e-mail system.
• Experience: 2+ years as a FOH manager in a healthcare, hospitality, or retirement community setting.
• Licensing or Certification: ServSafe and Food Handlers certifications.

Simpson is proud to be an EOE employer M/F/D/V. We maintain a drug-free workplace. We do not discriminate in services or employment based on race, color, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, past or present receipt of disability-related services or supports, marital status, veteran status, or any other class of persons protected by federal, state, or local law.

COVID-19 considerations:
Simpson is a Mandatory COVID-19 & Influenza Vaccination Employer
COVID Vaccination is a requirement if you are offered employment unless you request and receive an approved medical or religious exemption from Simpson.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Experience level:

• 2 years

Restaurant type:

• Café
• Casual dining restaurant
• Fine dining restaurant

Shift:

• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Rotating weekends

Ability to commute/relocate:

• West Grove, PA 19390: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Restaurant or Hospitality Supervisory: 2 years (Required)

License/Certification:

• Driver's License (Preferred)

Shift availability:

• Day Shift (Preferred)

Work Location: One location

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