Assistance Programs Associate- Job at Society of St Vincent de Paul Northern Kentucky

Society of St Vincent de Paul Northern Kentucky Fort Mitchell, KY 41017

ST. VINCENT DEPAUL OF NORTHERN KENTUCKY

Reporting to our Assistance Programs Manager and being a part of our charitable acts group, our Assistance Programs Associate is an important part of our organization as they are directly involved in our primary mission of reaching out to those in need. This position supports our many programs we provide to our Vincentians who visit our neighbors to ensure they have resources to provide HOPE to those in crisis.

JOB DUTIES:

  • Participates as an active and collaborative member of the Assistance Office team.
  • Obtains a clear understanding of the Vincentian service model.
  • Understands each of our Council funded programs, including qualification criteria and program operation.
  • Supports our service programs through positive personal interactions with Vincentian volunteers and those we serve.
  • Aids in the execution and logistics of program delivery, communicating in a clear and effective way verbally and by email.
  • Works with client management system to ensure accurate tracking of program services.
  • Answers phone calls from neighbors in need on an as needed basis during call center hours.
  • Supports retail team in the redemption of vouchers provided to those in need.
  • Responds to walk-in food and material needs following SVDP policies and procedures.
  • Helps maintain a clean and safe work environment for co-workers, clients, volunteers, and customers

POSITION REQUIREMENTS:

  • Able to greet co-workers, volunteers and clients and create a welcoming impression on them.
  • Able to maintain a positive attitude and perform while handling multiple tasks at the same time.
  • Able to develop and communicate program procedures and changes.
  • Knowledge of Microsoft Office programs, primarily Microsoft Word and Excel is required. Able to learn Salesforce (Client Management System) program.
  • Able to lift 25 pounds on a random basis.
  • Able to understand and fully comply with all company safety directives and operating policies

Job Type: Part-time

Benefits:

  • Flexible schedule
  • Paid time off

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Fort Mitchell, KY 41017: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • non-profit: 1 year (Preferred)

Work Location: One location




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