Applications Administrator 1, Office 365, Digital Technology Solutions, Hybrid Job at University of Cincinnati
Current UC employees must apply internally via SuccessFactors > http://bit.ly/UCEMPL
Founded in 1819, the University of Cincinnati ranks among the nation’s best urban public research universities. Home to more than 47,000 students, 10,500 faculty and staff and 330,000 alumni, UC combines a Top 35 research university with a physical setting The New York Times calls “the most ambitious campus design program in the country.”
With the launch of Next Lives Here, the Cincinnati Innovation District, a $100 million JobsOhio investment, eight straight years of record enrollment, worldwide leadership in cooperative education, a dynamic academic health center and entry into the Big 12 athletic conference, UC’s momentum has never been stronger. UC’s annual budget tops $1.6 billion and its endowment totals $1.9 billion.
Job Overview
Digital Technology Solutions (DTS) seeks to fill an entry level departmental position for a Collaboration Service's Administrator. This position's primary responsibility will be managing and supporting the University's Office 365 environment consisting of Faculty, Staff, and Students. The position will also support auxiliary systems managed by Collaboration Services such as Azure AD Connector, Exchange Server, Barracuda Email Security Gateway, and L-Soft Listserv. This position will be customer service focused but will also assist with the day-to-day management of all aspects of the University's collaboration systems including but not limited to, system management, troubleshooting, documentation, and implementations.
Essential Functions
- Ensure the performance and reliability of systems. Monitor system performance and usage to maintain security and system health.
- Maintain systems and applications, supporting and training users for system(s) and applications usage.
- Troubleshoot and resolve any related hardware, software, user access or other problems.
- Work on multiple, moderate projects as a project team member. Participate in projects to gather user requirements, design, configure, test and implement systems, applications and custom solutions.
- Coordinate new software releases, fixes and upgrades with technical teams and users.
- Support integration of changes in test, preproduction and production environments.
- Recommend new features or changes to configuration/workflows based on user feedback.
- Collaborate with various teams for system configurations, support and integrations.
- Develop online user help, technical documentation and system scripts.
- May perform application programming or scripting to accomplish some duties.
- Create and utilize standard operating procedures.
- Participate in peer knowledge sharing groups.
- Participate in tasks for business continuity and disaster recovery.
- Implement and support application security to ensure the confidentiality, integrity and availability of supported applications cooperatively with the Office of Information Security (OIS).
- Provide technical advice and expertise to faculty, staff, and students in the evaluation, selection, purchase, upgrading, and maintenance of software, hardware, and/or database system resources to meet user needs.
- Provide consultative, technical and training support and services to the user community to ensure problem resolution, system/data access, and optimal system performance.
- Participate in 24x7 on call rotation responding to service outages as defined in the department’s standard operating procedures; serve as the initial Application Administration escalation contact for Tier 1 (help desk) support while on call.
- Perform related duties based on departmental need. This job description can be changed at any time.
Required Education
- Bachelor's Degree in Information Technology, Computer Science, Information Systems, or a related field.
- Four (4) years of relevant work experience and/or other specialized training can be used in lieu of education requirement.
Required Experience
- Working knowledge of computer systems, security, network and systems administration, data storage systems, virtualization, and cloud technologies.
- Critical thinking and decision-making skills.
- Project management skills and ability to prioritize.
- General knowledge of IT infrastructure and operations best practices.
Additional Qualifications Considered
- Experience assisting with the implementation of enterprise class IT technologies.
- At least 1 year of experience managing and supporting a large Office 365 deployment, particularly Exchange and SharePoint, or at least 1 year of experience managing on-premises Exchange Server (2013 or later) and/or SharePoint Server (2013 or later).
- Experience with Microsoft Teams administration.
- Experience with Active Directory and/or Azure Active Directory for user/group management.
- Experience with PowerShell scripting.
- Experience with M365 Power Platform (Power Automate, Power Apps, Power BI).
- Strong customer service experience.
Physical Requirements/Work Environment
- Sitting - Continuously
- Repetitive hand motion (such as typing) - Continuously
- Hearing, listening - Continuously
- Talking - Continuously
- Standing - Often
- Walking - Often
- Lifting - up to 20 pounds - Seldom
Compensation and Benefits
UC offers a wide array of complementary and affordable benefit options, to meet the financial, educational, health, and wellness needs of you and your family. Eligibility varies by position and FTE.
- Competitive salary range of $60,000 - $65,000 dependent on the candidate's experience.
- Comprehensive insurance plans including medical, dental, vision, and prescription coverage.
- Flexible spending accounts and an award-winning employee wellness program, plus an employee assistance program.
- Financial security via our life and long-term disability insurance, accident and illness insurance, and retirement savings plans.
- Generous paid time off work options including vacation, sick leave, annual holidays, and winter season days in addition to paid parental leave.
- Tuition remission is available for employees and their eligible dependents.
- Enjoy discounts for on and off-campus activities and services.
The University of Cincinnati, as a multi-national and culturally diverse university, is committed to providing an inclusive, equitable and diverse place of learning and employment. As part of a complete job application you will be asked to include a Contribution to Diversity and Inclusion statement.
As a UC employee, and an employee of an Ohio public institution, if hired you will not contribute to the federal Social Security system, other than contributions to Medicare. Instead, UC employees have the option to contribute to a state retirement plan (OPERS, STRS) or an alternative retirement plan (ARP).
The University of Cincinnati is an Affirmative Action / Equal Opportunity Employer / Minority / Female / Disability / Veteran.
REQ: 92806
SF:OMJ SF:RM SF:HEJ, SF:INS SF:HERC SF:DIV SF:LJN
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