Analyst - Endpoint Support III Job at AmerisourceBergen
Are you looking to make a difference in a patient’s life? At AmerisourceBergen, you will find an innovative and collaborative culture that is patient focused and dedicated to making a difference. As an organization, we are united in our responsibility to create healthier futures. Join us and Apply today!
What you will be doing
As of August 24, 2021, AmerisourceBergen requires all U.S. team members to be fully vaccinated and show proof of completed vaccine status at time of hire. If you cannot receive the COVID-19 vaccine due to a disability/medical reason or sincerely held religious belief you will be required to follow AmerisourceBergen’s policy and process to apply for an
exemption/accommodation.
Primary work location is Montclaire, CA with 1-2 days a week at our Hawthorne, CA location.
Summary:
Under the general direction of the Regional Manager of Endpoint Services, the Endpoint Support Technician III provides supplemental Endpoint support for associate- facing technologies that are managed by the EITS Endpoint Teams. These technologies include personal computing platforms (desktop, laptops, tablets, thin client etc.), and their associated software, VPN tokens, mobile devices, and conference room technologies (projectors, flat-screens, conference phones, etc.). Secondary responsibility would be to work with the Infrastructure Tower leads and management team on proof-of-concept pilots and support for other emerging technologies.
Primary Skill and Responsibilities:
-
Provide support for desktop, laptop, tablet, thin client, mobile devices, conference room technologies, and any associated peripherals and components such a thin clients, printers, fax machines, and other end-user technologies.
-
Perform advanced nth level assessment and resolution on problems, working with manufacturers/vendors as needed.
-
Coordinate problem resolution among a variety of functional areas and provides subject matter expertise support for diagnosing and resolving problem.
-
Provide guidance to other team members.
-
Designs and deploys EndPoint Support Processes.
-
Partner with network and systems administration teams to ensure efficient operation of the desktop computing environment.
-
May participate in R&D efforts.
-
Plans and schedules the installation and deployment projects.
-
Leads the planning, building, upgrading, and maintenance of endpoint support projects.
-
Diagnose, identify, isolate and analyze problems based on information presented by end users.
-
Resolve technical problems and answer questions by phone as necessary in support of end-user infrastructure technologies.
-
Provide highly complex maintenance and support for endpoint devices.
-
Lead multiple projects/work initiatives/tasks concurrently.
-
Alert management to recurring problems and patterns of problems that may be widespread or affecting our associates.
-
Route calls to Infrastructure Tower Leads, external vendors, and the Management Team as required.
-
Provides recommendations for end user technology based on historical problem solving and experience.
-
Participates in the setup and support of Proof of Concept (POC) initiatives and emerging technologies that are introduced into the environment.
-
Interacts regularly with other technology teams as well as external vendors for the purpose of maintaining product and system knowledge.
-
Performs related duties as assigned.
What your background should look like
-
Requires broad training in fields such Computer Science, IT Management, or MSIS generally obtained through completion of a four year bachelor’s degree program or equivalent combination of experience and education; normally requires at least five (5) years directly related and progressively responsible experience with overall information technologies.
-
5 or more years of advanced experience working with computer technology in a business environment.
-
Desktop, laptop, tablet, thin client and mobile device hardware fundamentals.
-
Strong analytical, conceptual and problem-solving skills to evaluate business problems and apply knowledge to identify appropriate solutions.
-
Ability to recognize & identify network and server access problems for end users.
-
Ability to troubleshoot and resolve issues with WAN, LAN, VPN, etc. for local and remote access events.
-
Troubleshoot and resolve issues with voice communications (i.e., PBX telephone) and voice mail systems, when possible, from the Help Desk.
-
Comprehensive computer skills; Microsoft Office Software, Windows platforms, Apple iOS, Windows 7, 8, 8.1, Macintosh OS X, VM Ware, VM Fusion, Active Directory, GPO and other company and application-specific software.
-
Ability to communicate effectively both orally and in writing.
-
Ability to communicate with associates, including executive-level associates and their administrative assistants.
-
Strong teamwork and interpersonal skills.
What AmerisourceBergen offers
We offer a competitive total rewards package which includes benefits and compensation. Our commitment to our eligible population of team members includes benefit programs that are comprehensive, affordable, diverse, and designed to meet the needs of our team members’ and their families. Some of these programs include paid time off including paid parental leave, access to retirement savings vehicles, medical, dental, vision, and life insurance options, an employee stock purchase program, and other financial, health, and well-being focused benefits.
Because we take a balanced, global approach to our benefits, benefit offerings may vary by location, position, and/or business unit. Some benefits are company-paid, while others are available through team member contributions. For details visit
https://www.virtualfairhub.com/amerisourcebergen
.
Schedule
Full time
Salary Range*
- This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.
Affiliated Companies:
Affiliated Companies: World Courier Management Inc
Equal Employment Opportunity
AmerisourceBergen is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
AmerisourceBergen is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email
hrsc@amerisourcebergen.com
. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned
Please Note :
blog.nvalabs.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, blog.nvalabs.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.