This is a UNION position

Job Title: Floor Attendant
Job Code: 060010
Summary:
The Floor Attendant is responsible for cleaning and maintaining the dining and/or buffet area within the lounge and serving guests food items, following all established service and guest experience standards.
Essential Functions:
 Ensures all food and beverages are arranged to established service standards
 Sets up, stocks, cleans and maintains food and beverage offerings
 Maintains all coffee and beverage services
 Maintains standards of service and guest experience
 Serves and responds to the food and beverage needs of guests
 Uses tray for all guest service
 Maintains in-depth knowledge of products on hand
 Clears, cleans and sanitizes tables, seats, dining area and buffet area
 Maintains food temperature
 Occasionally assists with basic food preparation (e.g. warming up soup, operating panini press)
 Provides comprehensive floor presence
 Follows all established rules and sequence of service and dining etiquette standards
 Ensures a positive guest experience for all customers and resolves customer complaints in a manner consistent with policy, and with customer satisfaction in mind
Minimum Qualifications, Knowledge, Skills, and Work Environment:
 Requires at least 3 years of closely related work experiencing, including experience servicing customers in a premium airport lounge or closely related food and beverage establishment
 Requires ability to demonstrate tact and discretion in interactions with premium clientele
 Requires ability to maintain a presentable and polished appearance in keeping with service standards for premium clientele
 Requires ability to work long hours, while standing.
 Possess strong sanitation habits.
 Requires ability to provide strong customer service
 Ability to multi-task and ability to interact with customers and coworkers in a friendly, enthusiastic and outgoing manner

Equal Opportunity Employer (EOE) Minority/Female/Disabled/Veteran (M/F/D/V) Drug Free Workplace (DFW)

Job Type: Full-time

Pay: $18.44 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Monday to Friday
• Weekend availability

Application Question(s):

• Are you available for any shift?
• Have you previously worked for HMSHost?

Experience:

• Guest Services: 1 year (Preferred)
• Food Service: 1 year (Preferred)

Work Location: One location

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