Airport Technology Specialist (Desktop Support) Job at City of Amarillo
Position Information
Requisition Number
S1364P
Position Title
Airport Technology Specialist (Desktop Support)
Salary
$41,743 - $76,820 annually, DOQ
Division
Information Technology
Department
62022-IT- Support
Location
Public Safety & Organizational Services
Employment Type
Full Time
Hours/Days
Monday through Friday 8:00am to 5:00pm Extended work hours are occasionally required.
FLSA Status
Exempt
Classified/Unclassified
Classified
Grant Funded
No
Job Description
The Airport Technology Specialist serves in a role typical of desktop support, but is assigned exclusively for the support of employees located at Rick Husband Amarillo International Airport. The position is responsible for analyzing requirements, implementing solutions, and supporting software, computers, laptops, tablets, and other technologies in use at the Airport. Strong customer service, communication skills, technical experience, and professional judgment are required to be successful in this position.
ESSENTIAL
RESPONSIBILITIES
:
- Support and maintain all aspects of the Airport’s hardware and software while adhering to IT requirements, policies, and standards.
- Be proactive and show initiative. Seek to resolve known or potential issues before they’re reported.
- Consult with customers, analyze requirements, determine specifications, and design solutions to meet requirements.
- Provide excellent customer service.
- Investigate and troubleshoot hardware and software issues to provide root cause analysis and issue resolution.
- Perform software installations and upgrades, test changes, maintain system backups, and interface with vendors and/or 3rd-party solution providers as needed.
- Research current and emerging technology and make recommendations as it relates to opportunities to add or improve features, functionality, capabilities, and efficiencies.
- Research, plan, and implement new technology solutions as approved and directed.
- Create, update, and maintain documentation and inventory records.
- Coordinate maintenance and support with outside vendors and the IT department as appropriate or necessary.
- Participate in an after-hours on call rotation to address time-sensitive issues.
- Perform other job-related duties as assigned.
Knowledge, Skills, Abilities
- Strong analytical, problem-solving, troubleshooting, and communication skills.
- Ability to understand and use reference and technical manuals.
- Ability to understand and use tools for repairing technology hardware.
- Knowledge of industry standard methods of troubleshooting and repairing desktop and mobile computers and peripherals.
- Knowledge of industry standard office productivity applications and computer operating systems.
- Ability to work effectively in a customer service driven organization.
- Ability to work independently.
- Ability to work as a team.
Licenses/Certification
Required Qualifications
Position requires 2 or more years of documented, full-time work experience with troubleshooting and repairing technology-related issues.
Valid Texas Driver’s License required. Must be able to respond to after-hours issues and work extended hours when necessary.
Due to the level of access to potentially sensitive information, successful completion of a criminal background check is required. Background check must confirm eligibility for Criminal Justice Information Services (CJIS) system access and CJIS eligibility must be maintained for the duration of employment.
Preferred Qualifications
Physical Demands
Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions of this position. While performing the duties of this Job, the employee is required to exert up to 50 pounds of force occasionally and/or in excess of 30 pounds of force frequently, and/or in excess of 20 pounds of force constantly to move objects. The employee must also balance, climb, crawl, crouch, walk, stand, kneel, stoop, sit, hear, feel, finger, grasp, handle, reach, pull, push, speak, see, and talk. Also requires the ability to make rational decisions and perform repetitive motions.
Special Instructions Summary
EEO/ADA
The City of Amarillo is an Equal Opportunity employer and encourages applications from eligible and qualified persons regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability, genetic information or protected veteran status, in compliance with applicable federal, state and local law.
The City of Amarillo provides reasonable accommodations to applicants with disabilities on a case by case basis. If you need a reasonable accommodation for any part of the application or hiring process, please contact the Human Resources Office at 806-378-4294.
The City of Amarillo provides reasonable accommodations to applicants with disabilities on a case by case basis. If you need a reasonable accommodation for any part of the application or hiring process, please contact the Human Resources Office at 806-378-4294.
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