Airport Customer Service Agent: Full-Time

The Landline Company

Lancaster Regional Airport

Lancaster, PA

https://landline.com

Landline is an innovative transportation company revolutionizing travel by connecting passengers to their closest airline hubs using our signature motor coach service. We currently operate at airport locations in Minnesota and Colorado and are excited to continue our expansion with our partner American Airlines! We are seeking Customer Service Agents to join us at our Lancaster Regional airport location.

Our Values:

Care for our communities. Be obsessive about the needs of our customers. Take care of each other and ourselves. Operate with kindness, integrity and ingenuity.

The Role:

We are seeking full time Customer Service Agents to join our team! You will be responsible for assisting customers at Lancaster Regional Airport in a welcoming and professional manner.

Responsibilities:

• Greet customers and provide information about our services
• Assist customers with the boarding process
• Answer customer questions and resolve customer concerns
• Enter passenger information into reservations systems
• Document and update customer records based on interactions
• Load and remove customer baggage from Landline vehicles and baggage carousels
• Develop and maintain knowledge of Landline’s products and services
• Carry out Ground Security Coordinator functions when needed
• All other duties as assigned

Qualifications:

• High School Diploma, GED or equivalent education required
• 2 years of customer service experience
• Experience working with an airline Passenger Service System is preferred
• Ability to work a variety of shifts including nights, weekends, holidays, and overtime
• Ability to build rapport with customers
• Ability to prioritize and multitask
• Positive attitude, strong work ethic and professional demeanor
• Excellent written and verbal communication skills
• A willingness to learn new systems and be flexible in tough situations
• Ability to lift up to 50lbs

Benefits:

• Full range of insurance benefits for full-time employees
• 401(k) for full-time employees
• PTO for full-time employees
• Paid sick leave for part-time employees
• Free travel privileges on our buses for all employees and their families
• Flight benefit privileges for all employees with our airline partners

This is a Safety-Sensitive Position subject to random drug and alcohol testing under FAA guidelines:

• Must complete a pre-employment drug screen, comprehensive background check and/or fingerprinting to comply with company security requirements
• Must successfully complete TSA-mandated criminal background check to qualify for access privileges to the airport security identification display area (SIDA)

The Landline Company is an Equal Opportunity Employer

The Landline Company provided the following inclusive hiring information:

We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Job Type: Full-time

Pay: $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Night shift
• Weekend availability

COVID-19 considerations:
All customers and employees are required to wear masks per federal regulations governing transportation hubs.

Experience:

• Customer service: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: One location

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