Essential Functions and Responsibilities

1. Responsible for managing student files and information from application to enrollment.

2. Processing a large amount of mail and admissions documents that are scanned and imported into our electronic database.

3. Acts as a liaison to support internal departments and communicate feedback on documents received to those communicating directly with students.

4. Answer questions regarding accreditation, current policy, transcript request policies and/or the stage of a specific request, documentation needed, and documents that may or may not be acceptable based on admissions standards.

5. Maintain quality assurance and audit reports for information that is entered into the system.

6. Training on new policies and procedures to keep the department apprised of any new regulations or criteria for handling student data.

7. Meet or exceed the departmental key performance indicators .

8. Review signed transcript request forms ensuring all required fields have been completed.

9. Look up high school or college information and take the necessary steps to request the transcripts (including calling the institution).

10. When applicable, request checks from the Accounting Department to pay for transcript.

11. Answer emails through the inbox and contact students through CRM email as necessary.

12. Perform quality assurance checks as assigned by an Assistant Director.

13. Other tasks as assigned.

14. Works effectively as a team member, embracing and fostering LU’s mission

Qualifications, Credentials, and Competencies

A high school diploma or GED is required and must be able to type 40-50 WPM. Post-secondary education, experience with Sharepoint, Apex, Microsoft office, Etrieve, Banner, and office or administrative experience is preferred. Ability to multi-task, work a flexible schedule, and strong organizational/computer skills. Ability to intuitively reason, analyze information and events, and apply judgment in order to solve problems of both a routine and complex nature. Frequently required to sit for extended periods to perform deskwork or type on a keyboard and regularly lift 10 pounds or fewer.