Admission Counselor - MST/PST Candidates Job at Southern New Hampshire University
We are one growing team with one powerful goal — and as a global leader in education, we strive for a workforce that reflects the individual differences of our learning community. We believe that our employees can be their best selves when they can be their true selves. That is why we’re committed to cultivating and preserving a culture of inclusion in which all our employees feel welcomed, valued and empowered. Together, we will shape the future of education by transforming lives beginning with yours.
Our Workforce Is Expanding Beyond New Hampshire!
We have remote work opportunities available in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia and Wyoming.
The Opportunity
Southern New Hampshire University is looking for Admission Counselors who reside in Mountain Standard and Pacific Standard Time Zones - AZ, El Paso - TX, ID, UT, and WY.
An Admission Counselor I enrolls students into Undergraduate and Graduate degree programs at SNHU and will report to the Admission Team Lead/Director. You will receive inquiries such as emails, live chats, and telephone calls through a variety of marketing channels and will assist students through the enrollment process, being a liaison to other campus departments and serving as the student's advocate.
Essential duties and responsibilities
- You will conduct phone interviews with prospective students (evaluate the prospective student's needs, interests and qualifications while providing concise information to help the prospective student make an informed decision on program offering, delivery mode, and school fit)
- Engagement will consist of phone and email communication
- Present information about the school, program offerings, structure, accreditation, and cost in an accurate and ethical manner
- Achieve the expected goals including: Daily activity, Schedule Adherence, Ready Time, Call Outline Adherence, Call and Email Flow, Service and Support, Compliance, and Program Knowledge
- Assist prospective students through the admission process observing SNHU policies and procedures, and in compliance with all applicable regulations and accrediting standards
- Follow schedule to include ready time, follow up time, and chat
- You will operate within and will be measured concerning relationship building, call flow and pipeline management, interpersonal/communication, needs analysis/service and support, planning, and implementing
- Partner with departments outside of Admission including Financial Aid, Enrollment Support Services and Advising to ensure the delivery of a high level of service to every student; Escalate issues.
- Uphold all SNHU policies, procedures, with integrity and ethics
- Commencement or commencement related activities may be required
Minimum Qualifications:
- Associates Degree/some college coursework must be completed
- At least 1 year of relevant sales and/or customer service experience in relationship or consultative sales
- Flexible to work either Tuesday - Saturday or Sunday - Thursday: (3) day shifts 8:00am - 4:30pm (Saturday and Sunday only - 9:00am - 5:30pm), (2) night shifts 12:30pm - 9:00pm - candidates local time zone. Schedule will shift semi-annually in states or territories not observing DST - (AZ candidates only)
- Candidates must reside in MST/PST approved Synergy states - AZ, El Paso - TX, ID, UT, and WY.
Work Hours: Tuesday - Saturday or Sunday - Thursday candidates local time zone, (3) day shifts 8:00am - 4:30pm (Saturday and Sunday only - 9:00am - 5:30pm), (2) night shifts 12:30pm - 9:00pm. * Schedule will shift semi-annually in states or territories not observing DST - (AZ candidates only)
Hourly Pay Rate: $19.90
Anticipated Start Date: 5/8/2023
#LI-Remote
Thinking about the job, but not sure you should apply? We still want to hear from you.
We recognize that not everyone enters the world of work with the same advantage, opportunity, and privilege. This is why your skills and experiences are important to us. Take the leap and apply, you just might be the person we are looking for!
Are Benefits Important to You?
We offer exceptional benefits, many available starting on the first day of employment:
Anthem BlueCross affordable, low-deductible Medical insurance available on day one
Low to no-cost Dental, Vision and Life Insurance options
5 weeks of Paid Time Off that starts accruing on day one & Paid Holidays
A Retirement Plan with a 9% Employer Funded annual contribution
Tuition Benefits with family offerings
Who Are We?
SNHU employees are a team in every sense. Separately, we understand that each individual brings unique experiences, perspectives and ideas to create a vibrant work environment. Together we share common values of honesty, acceptance and accountability working as a unified force toward a common goal: to transform the lives of learners. By joining our team, you join us in our vision. Together, we’ll shape the future of education by transforming lives—beginning with yours.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
Remote work disclaimer
Please note that this is a remote eligible position. At SNHU, we ask that our remote employees have access to a reliable internet connection and a dedicated, properly equipped workspace at a fixed location within the United States (in one of the approved states as reflected above) that is free of distractions and dependencies.
Please note that a background check is required for employment.
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