• Issues and maintains animal release documentation. Assists customers with the adoption application process and answers a wide variety of questions. Data entry of all adoptions, redemptions, rescues and process payments. Assists walk-in customers seeking information, submitting applications, or in filing complaints.
• Answers and routes incoming calls. Takes messages, answers questions for the public, and retrieves messages from answering machine. Monitors transmissions and communications for Animal Control. Responds to two-way radio.
• Send letters, make copies, data entry of inspections, complaints, and investigation information, maintains filing system, and creates contractor work orders. Types and proofreads correspondence for Animal Control Specialists.
• Handles incoming and outgoing mail. Adoption and Rescue Services Manager and Animal Control Supervisors in maintaining time sheets and other administrative support activities.
• Prepares and balances daily deposit while reviewing the day's receipts for errors, resolves overages or shortages.
• Performs all other related duties as assigned.

REQUIRED:

• 
  High School Diploma or equivalent (GED).
• Two years customer service or general office experience OR equivalent combination of education and experience.
• Intermediate computer processing skills in Microsoft Office.

• Bilingual in English/Spanish

Knowledge, Skills and Abilities

Ability to multi-task, establish priorities, work independently, and maintain organization. Work requires continual attention to detail in entering, composing, typing and proofing data and materials. Knowledge of business machine operations, personal computers and related software, and accounting/billing processes. Must have high level of interpersonal skills to handle sensitive and confidential situations with both internal and external customers. Position continually requires demonstrated poise, tact, and diplomacy. Must be able to handle a high volume of complaint driven phone calls that will be entered into the proper computer system. Ability to get along appropriately with co-workers and the public.

Attendance is an essential function of this position. The City reserves the right to require an employee in this position to work overtime. This position provides services or performs duties for the benefit of the general public during emergency situations. These may include services or duties different from those performed in the usual course and scope of your job. In the event of an evacuation, the incumbent in this position may be required to remain to perform needed services.

Overall Position Strength Demands

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.