The Administrative Authorization Specialist provides administrative support to the medical office, collaborating with patients, physicians and clinical staff to ensure operational efficiency. Duties include scheduling and confirming patient’s medical procedures and appointments, obtaining timely and accurate documentation for all patients, and coordinating the flow of documents and information with patients, physicians, clinical services team, reimbursement services team, surgical and hospital staff.

• Schedules hospital-based medical procedures for patients with appropriate provider and facility using specialized computer software and programs.
• Contacts hospitals via telephone to provide accurate surgical orders.
• Informs surgical representatives of upcoming surgery and provides accurate facility location, date and time and any occurring changes.
• Schedules preoperative and postoperative appointments, ancillary tests, treatments and/or surgical procedures.
• Completes and faxes required orders and consents to appropriate locations.
• Confirms validity of surgical authorization and informs surgical authorization representative of any needed updates.
• Answers incoming calls and schedules/confirms patient surgeries and appointments.
• Educates patients in preparation for tests and surgery; coordinates relevant documentation and communication.
• Maintains effective and consistent communication with patient, physician, clinical services team, reimbursement services team, surgical and hospital staff.
• Maintains timely, accurate documentation and record keeping to ensure quality of patient care.

Associates of Applied Science degree preferred. High School Diploma or GED required.

One year of experience in medical office.

Professionalism and business acumen appropriate for working with guests, physicians, employees and volunteers.

Ability to create superior patient experiences while generating positive guest relations in an office setting.

Proficient in standard computer programs, including Microsoft Office Suite, with excellent typing skills.

Excellent verbal and written communication skills, as well as active listening skills.

Excellent time management skills, organizational skills, and ability to handle several tasks simultaneously.

Knowledge of medical terminology and/or 3rd party insurance process preferred.

The mission of Oswego Health is to provide accessible, quality care and improve the health of residents throughout Oswego County. As a nonprofit healthcare system that was established in 1881, Oswego Health is proud to continue to be one of Oswego County’s largest employers. More than 1,200 employees spread throughout its 17 locations, work for the Oswego Health system, which includes the 164-bed community hospital with a brand new Medical Surgical Unit, a 32-bed state-of-the-art psychiatric acute-care facility with multiple outpatient behavioral health service locations, The Manor at Seneca Hill, a 120-bed skilled nursing facility, and Springside at Seneca Hill, an independent retirement community. The health system also operates Oswego Health Home Care, the only hospital-based certified home healthcare agency in the County as well as two outpatient centers, including the Fulton Medical Center, offering urgent care, lab, medical imaging, physical therapy, and occupational health services; and the Central Square Medical Center, offering urgent care, lab, medical imaging, and physical therapy services. In addition, Oswego Health includes the Oswego Health captive professional corporation, Physician Care P.C., providing physician services in orthopedics, cardiology, ENT, gastroenterology, breast care, audiology, general surgery, bariatrics, and primary care.

EQUAL EMPLOYMENT OPPORTUNITY

Oswego Health is committed to providing equal opportunity in all employment-related matters, without regard to race (including traits historically associated with race), creed, color, religion, sex/gender, national origin, age, marital or familial status, disability, pregnancy-related condition, sexual orientation, gender identity, gender expression, transgender status, citizenship status, ancestry, arrest/conviction record, military or veteran status, domestic violence victim status, genetic predisposition or carrier status, reproductive health decision making, relationship or association with a member of a protected category, or any other legally protected characteristic. Decisions affecting your position including, but not limited to, recruitment, hiring, placement, promotion, transfer, compensation, benefits, training, tuition assistance, leaves of absence, disciplinary action, layoff/recall, and terminations will be made in accordance with this policy.