Company: Willowsford Homeowners Association, Inc.

Title: Resident Services Administrator

Department: Resident Services

Reports to: Resident Services Manager

Salary: Competitive salary based on experience along with
yearly bonus potential and a 401k

Job Type: Part Time (Not Remote)

FLSA Classification: Hourly Non-Exempt

ABOUT US

Rolling hills, open meadows, miles of trails, a working farm, resort-style amenities, robust lifestyle programs, and new home architecture unique to the community. This is Willowsford - a residential, farm-to-table community located in Loudoun County. Willowsford consists of 4,000 acres and at completion will be home to more than 2,300 families. We are looking for a hard-working, dependable Resident Services Administrator to join our talented team. This is the perfect opportunity for someone with prior HOA/office experience to break into the large-scale world and become part of the team that manages one of Northern Virginia’s award-winning communities.

GENERAL OVERVIEW

In keeping with the exceptionally high standards established by Willowsford, the primary responsibilities of the Resident Services Administrator are to provide efficient clerical, administrative and event assistance to the Community Manager and HOA Staff and to provide a professional, welcoming and supportive front-desk presence for Willowsford residents.

DESIRED KNOWLEDGE, SKILLS AND ABILITIES

• Exceptional knowledge of MS Office, Outlook, Word and Excel
• Proficiency in Internet use and research
• Familiarity with standard office equipment
• Exhibit highest level of attention to detail, problem solving skills, outstanding customer service, and interpersonal skills
• Excellent planning and organizational skills
• Time management, telephone and interpersonal skills
• Exceptional oral and written communication skills
• Contributes to an atmosphere of teamwork and camaraderie with staff
• Ability to carry out duties with minimal direction

DESIRED PERSONAL ATTRIBUTES

• Friendly, personable, dynamic and energetic
• Flexible schedule- must be able to work select weekends and evenings for special events
• Organized, self-starter
• Creative and resourceful

EDUCATION AND EXPERIENCE

• Homeowner Association (HOA) or similar experience preferred
• Prior experience in providing high level resort/concierge customer service
• Prior office and administrative experience
• At a minimum, High School Diploma (or equivalent), some college or beyond preferred

GENERAL RESPONSIBILITIES

• Exhibit understanding of the Willowsford Vision through daily tasks
• Daily, greet and assist residents, prospective buyers, and other visitors
• Daily, respond and/or direct telephone and e-mail messages to the appropriate team member
• Daily, ensure the Community Building is properly maintained and bring any issues to the Facilities Manager immediately through the work order system
• Regularly, maintain organization and information storage to the shared (z) drive
• As needed, spot clean front desk area and Community building
• Ensure the Community Building common rooms, front reception area and storage areas are neatly organized at all times.
• Assist in ordering office, toiletry and cleaning supplies for all HOA facilities to ensure no shortages
• Assist in maintaining an accurate inventory of office supplies and toiletries for The Lodge and Sycamore House
• As needed, assist with covenants by generating and mailing violation letters
• Assistant with other administrative projects as directed by the Community Manager and Assistant Community Manager

ABILITIES REQUIRED

• Normal dexterity of hands and fingers.
• Regular, skilled use of personal computers and other office machines.
• Normal physical strength to handle routine office materials, tools and objects up to 25lbs.
• Normal eye-hand-foot coordination.
• Normal physical mobility, which includes movement from place to place.
• Normal verbal, written and non-verbal communication.
• Normal ability to see, distinguish color and hear.

OTHER REQUIREMENTS

• Dependable personal vehicle
• Good driving record

Job Type: Part-time

Pay: $21.00 - $22.00 per hour

Benefits:

• 401(k)

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Ashburn, VA 20148: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

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