At Globus, we move with a sense of urgency to deliver innovations that improve the quality of life of patients, inspired by the surgeons and healthcare providers who treat them. Our world-class engineering works to transform clinical insights into tangible musculoskeletal solutions. We are constantly in pursuit of better patient care, and we understand that speed is critical because life cannot wait. Join us!

Position Summary:

This is a new role for Globus’s Shared Services Organization. The AR (Order to Cash) Research Supervisor will work to develop a positive relationship with our sales teams, customers and other order to cash related departments to resolve customer invoice and processing issues. This role will identify issues and work with the various department leads to research and resolve delays within the order to cash process with a main focus on pending invoices.

The responsibilities of the position include, but are not limited to, the following:

• Review and monitor customer pending invoices log and work to resolve discrepancies
• Monitor discrepancy que within GlobusOne daily and resolve pending invoice issues
• Root-cause discrepant pending invoices
• Follow up with respective department on pending invoices (e.g. sales, pricing, invoicing and collections)
• Build consensus and support with key process stakeholders to establish timelines and deadlines for resolution
• Work with respective IT teams to create visibility and transparency on a pending invoices dashboard
• Develop positive relationships with customers and sales reps
• Provide recommendations to improve order to cash process
• Participate in special projects as needed

In order to be qualified for this role, you must possess the following:

• Previous invoicing, collections, sales administration or customer service experience
• Experience with account receivable and/or invoice reconciliation required
• Detail oriented and well organized
• Excellent communication skills
• Worked with internal and external customers
• Comfortable with speaking with external customers to resolve invoice issues
• Positive attitude and customer focused
• Ability to work in fast paced environment
• Requires knowledge of Microsoft Office applications (MS Excel fluency a plus)
• Multi-tasking abilities required for successful job completion
• Team player capable of working in a deadline dictated environment
• Self-leadership skills required
• Dashboard development and excel modelling, a plus
• Prior Shared Services experience, a plus
• Associates Degree, Bachelor’s Degree preferred

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Globus Medical is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.