ACCESS/USER SERVICES SPECIALIST Job at Central Michigan University
Oversees User Services Operations Sunday through Thursday evenings. Shares oversight and responsibilities of the department’s Service Point Operations which includes user service points and all types of user support. Hires, schedules, trains, supervises and evaluates student employees in all aspects of customer service.
Required Qualifications
Associate’s degree.
At least one year of relevant work experience.
Demonstrated ability to supervise and direct the work of others.
Effective organizational skills and strong attention to detail and accuracy.
Ability to handle multiple priorities in a fast-paced environment.
Ability to work in a team setting while also having the capability to work independently with independent judgment and with minimum supervision.
Demonstrated verbal and written communication skills.
Demonstrated positive interpersonal skills.
Ability to work effectively in a diverse customer service environment.
Ability to work evenings and weekends as assigned.
Demonstrated effective problem resolution skills.
Demonstrated ability to perform work using a variety of online systems and productivity tools.
Ability to perform the essential functions and requirements of the job.
At least one year of relevant work experience.
Demonstrated ability to supervise and direct the work of others.
Effective organizational skills and strong attention to detail and accuracy.
Ability to handle multiple priorities in a fast-paced environment.
Ability to work in a team setting while also having the capability to work independently with independent judgment and with minimum supervision.
Demonstrated verbal and written communication skills.
Demonstrated positive interpersonal skills.
Ability to work effectively in a diverse customer service environment.
Ability to work evenings and weekends as assigned.
Demonstrated effective problem resolution skills.
Demonstrated ability to perform work using a variety of online systems and productivity tools.
Ability to perform the essential functions and requirements of the job.
Preferred Qualifications
Bachelor’s degree.
Experience using an integrated library system.
Understanding of the mission and the organization of the library.
Understanding of bibliographic citation forms and bibliographic databases.
Experience using an integrated library system.
Understanding of the mission and the organization of the library.
Understanding of bibliographic citation forms and bibliographic databases.
Duties & Responsibilities
Shares responsibility for the oversight and operations of the library service points.
Provides direct user support of all types: interacts with students, faculty, staff and community users to provide assistance, solve problems and respond to questions and complaints.
Maintains active knowledge of the library management system.
Oversees electronic and manual renewal and book request processing, including the booking of DVDs for classroom support.
Oversees the Contactless Book Pickup Service.
Administers the processing of overdue notices, bills and credits.
Shares in the responsibility of transferring bills, fines and credits to Receivable Accounting through the SAP program, and communicates with Receivable Accounting to resolve account issues.
Interacts and negotiates with patrons regarding fines, bills and claimed returned material, including canceling charges.
Participates with other Access/User Services team members to use a variety of technology tools.
Shares student supervision responsibilities which includes, hiring, budgeting, scheduling, training, developing training material and evaluating with other Access/User Services student supervisors.
Oversees the safety of library users, user compliance with library policies and procedures, and the stewardship of the collections within the Park Library during assigned hours.
Shares responsibility for building supervision and opening and closing.
Assists with events and room set-ups.
Conducts special projects and serves on library committees.
Works cooperatively and regularly with staff in other Library and University departments.
Participates in and attends a variety of library staff meetings
Participates in the Access and User Services Department which includes attending staff meetings and performing related responsibilities.
Participates in continuing education activities to foster professional development and enhance job skills.
Meets regularly with the Coordinator of Access/User Services concerning projects and shared goals, and for problem solving.
Meets with other Access/User Services supervisors on a regular basis to share information and work through issues and problems.
Other duties as assigned.
Provides direct user support of all types: interacts with students, faculty, staff and community users to provide assistance, solve problems and respond to questions and complaints.
Maintains active knowledge of the library management system.
Oversees electronic and manual renewal and book request processing, including the booking of DVDs for classroom support.
Oversees the Contactless Book Pickup Service.
Administers the processing of overdue notices, bills and credits.
Shares in the responsibility of transferring bills, fines and credits to Receivable Accounting through the SAP program, and communicates with Receivable Accounting to resolve account issues.
Interacts and negotiates with patrons regarding fines, bills and claimed returned material, including canceling charges.
Participates with other Access/User Services team members to use a variety of technology tools.
Shares student supervision responsibilities which includes, hiring, budgeting, scheduling, training, developing training material and evaluating with other Access/User Services student supervisors.
Oversees the safety of library users, user compliance with library policies and procedures, and the stewardship of the collections within the Park Library during assigned hours.
Shares responsibility for building supervision and opening and closing.
Assists with events and room set-ups.
Conducts special projects and serves on library committees.
Works cooperatively and regularly with staff in other Library and University departments.
Participates in and attends a variety of library staff meetings
Participates in the Access and User Services Department which includes attending staff meetings and performing related responsibilities.
Participates in continuing education activities to foster professional development and enhance job skills.
Meets regularly with the Coordinator of Access/User Services concerning projects and shared goals, and for problem solving.
Meets with other Access/User Services supervisors on a regular basis to share information and work through issues and problems.
Other duties as assigned.
Supervision Exercised
None.
Message to Applicants
Central Michigan University is dedicated to fostering a broadly diverse and inclusive campus that respects all social identities, experiences, and perspectives. In an effort to further this initiative, we are especially interested in candidates who will advance and promote an inclusive and supportive environment for every member of our university community.
You must submit an on-line application in order to be considered as an applicant for this position.
Cover letters may be addressed to the Hiring Committee.
Position will remain open until filled. The university reserves the right to close the recruitment process once a sufficient applicant pool has been identified. For best consideration, please submit application materials before Thursday February 23, 2023.
You must submit an on-line application in order to be considered as an applicant for this position.
Cover letters may be addressed to the Hiring Committee.
Position will remain open until filled. The university reserves the right to close the recruitment process once a sufficient applicant pool has been identified. For best consideration, please submit application materials before Thursday February 23, 2023.
Employee Group
Supervisory Technical
Staff Pay Level
4
Pay Range
$14.00 - $22.79 / estimated starting range: $14.00 - $17.00
Division
Academic Affairs
Department
Libraries-Access Services
Position Status
Regular
Position End Date
Employment Status
Full-Time
FTE
1.00
Position Type
12 month
Weekly Work Schedule
Sunday 10 a.m. - 7 p.m. / M-Th 1 p.m. - 10 p.m.; occasional varied shifts.
Location
Mount Pleasant, MI
About the Department
About CMU
Central Michigan University has a more than 125-year legacy of preparing students to become leaders and changemakers in their communities and in their personal and professional lives.
We serve nearly 15,500 students on our Mount Pleasant campus, in satellite locations around the state and throughout the country, and through flexible online programs. Many of our approximately 300 undergraduate, master’s, specialist and doctoral programs in the arts, media, business, education, human services, health professions, liberal arts, social sciences, medicine, science and engineering are nationally ranked for excellence.
CMU leads the nation in leadership development programming through our Sarah R. Opperman Leadership Institute, and we are proud to be among only 5% of U.S. universities in the top two Carnegie research classifications. Our faculty work with graduate and undergraduate students in areas such as Great Lakes research, medical innovation, engineering technology and more.
Central is home to 17 men’s and women’s Division 1 sports including football, basketball, gymnastics, baseball, wrestling and more. Our student-athletes achieve great success in competition and in the classroom, capturing Mid-American Conference championships and maintaining an average cumulative GPA of 3.17.
CMU is located in Mount Pleasant, a community that blends the best of small-town living with big-city amenities. It’s part of the culturally varied and vibrant Great Lakes Bay Region that also includes Saginaw, Bay City, Midland and the state’s largest Native American community, centered on the Saginaw Chippewa Isabella Reservation in Mount Pleasant.
Area residents enjoy the mix of outdoor activities, cultural events, shopping and dining options, and family attractions. Other major Michigan destinations and attractions — Lansing, Grand Rapids, Detroit, Traverse City, wineries, beaches, golf and ski resorts, and many more — are within easy reach of the city’s central location in Michigan’s Lower Peninsula.
CMU employees enjoy access to a nationally recognized wellness program along with health care and benefits that exceed regional, state and national norms.
We serve nearly 15,500 students on our Mount Pleasant campus, in satellite locations around the state and throughout the country, and through flexible online programs. Many of our approximately 300 undergraduate, master’s, specialist and doctoral programs in the arts, media, business, education, human services, health professions, liberal arts, social sciences, medicine, science and engineering are nationally ranked for excellence.
CMU leads the nation in leadership development programming through our Sarah R. Opperman Leadership Institute, and we are proud to be among only 5% of U.S. universities in the top two Carnegie research classifications. Our faculty work with graduate and undergraduate students in areas such as Great Lakes research, medical innovation, engineering technology and more.
Central is home to 17 men’s and women’s Division 1 sports including football, basketball, gymnastics, baseball, wrestling and more. Our student-athletes achieve great success in competition and in the classroom, capturing Mid-American Conference championships and maintaining an average cumulative GPA of 3.17.
CMU is located in Mount Pleasant, a community that blends the best of small-town living with big-city amenities. It’s part of the culturally varied and vibrant Great Lakes Bay Region that also includes Saginaw, Bay City, Midland and the state’s largest Native American community, centered on the Saginaw Chippewa Isabella Reservation in Mount Pleasant.
Area residents enjoy the mix of outdoor activities, cultural events, shopping and dining options, and family attractions. Other major Michigan destinations and attractions — Lansing, Grand Rapids, Detroit, Traverse City, wineries, beaches, golf and ski resorts, and many more — are within easy reach of the city’s central location in Michigan’s Lower Peninsula.
CMU employees enjoy access to a nationally recognized wellness program along with health care and benefits that exceed regional, state and national norms.
CMU Leadership Standards
Central Michigan University is a place where we value students and work for their success, where we act as family, and where employees are engaged, appreciated and have extraordinary opportunities to make a difference.
We intentionally maintain and strengthen the hallmark CMU culture that sets us apart from our peers by expecting CMU leaders and employees to model the following Leadership Standards and develop them within their teams.
Please review the Leadership Standards before applying for this position.
We intentionally maintain and strengthen the hallmark CMU culture that sets us apart from our peers by expecting CMU leaders and employees to model the following Leadership Standards and develop them within their teams.
Please review the Leadership Standards before applying for this position.
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