Access Coordinator

Monday-Friday 8:00am – 5:00pm
Full-time (40/hour per week)

Location available: Morristown, TN

Cherokee Health Systems is seeking compassionate, service-oriented individuals to join our team! Do you enjoy helping others? Giving back to the community? There is nothing more rewarding than knowing what you do at the end of the day matters to someone.

Who we are:

Cherokee Health Systems is a Federally Qualified Health Center located throughout Tennessee. We currently have 24 locations including Knoxville, Chattanooga, Memphis, and surrounding areas. Cherokee embraces an integrated care model of care where primary care and behavioral health providers support each other in providing the highest quality of care to our patients.

At Cherokee Health Systems we also know that our staff needs balance in their work and life. This position offers a set Monday thru Friday from 8 a.m. to 5 p.m. work schedule to allow our employees, family and friends time in the evenings and on the weekends.

As an Access Coordinator you would be the organizations “first impression”. Access Coordinators are our front line for patients calling in, providing our patients access to care.

Minimum experience and education: High School Diploma or equivalent required; one-year certificate from college or technical training program for medical office procedures preferred; 3 to 6 months related experience and/or training preferred; or equivalent combination of education and experienced. Bilingual Access Coordinator positions available.

Access Coordinator requirements:

• Utilizes professional customer service skills to process incoming phone calls, evaluating patient healthcare needs and directing patient requests to the most appropriate individual or department.
• Accurately collects and enters all patient demographics including contact information, address, and required UDS demographics into electronic practice management system.
• Obtains patient insurance information and verifies eligibility utilizing RTS. Informs patients of eligibility qualifications and required documentation needed for application of the sliding fee discount, Behavioral Health Safety Net, and other applicable financial programs.
• Performs scheduling and/or rescheduling of appointments for both new and existing patients across multiple service lines.

Please note to be considered for this or other positions with Cherokee, we do require a completed application (www.cherokeehealth.com/careers). Candidates who complete the company's application will be given first consideration for an interview.

This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice.

Cherokee Health Systems provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, or genetics.

Job Type: Full-time

Pay: $14.00 - $16.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work setting:

• In-person

COVID-19 considerations:
Following CMS guidelines, Cherokee Health Systems requires the COVID-19 vaccine for all new hires.

Language:

• Spanish (Preferred)

Work Location: In person

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