Workplace Manager, Amazon Job at Amazon.com Services LLC

Amazon.com Services LLC Hawthorne, CA 90250

● Bachelor’s degree (Real Estate/Facility Management, Business Administration, Project Management, or Organizational Management) ● 5+ years related work experience in Workplace Strategies, Business Administration, Facility Management, Project Management, and overall Facility Operations including at least 3 years in a management role. ● Knowledge of OSHA guidelines.
We are looking for a full-time Workplace Manager overseeing Amazon’s AMERS real estate portfolio and facility management. Candidate is a key contributor to the site operations and will sometimes travel between domestic locations. This role combines real estate/construction management, portfolio strategy, project management skills, and team leadership including vendor team management. The successful candidate must operate as a trusted advisor to business leaders, and partner to Finance, HR, IT, and other functional areas. The ideal candidate is an experienced, vibrant, and engaging professional who is customer obsessed and will excel within an entrepreneurial culture – they have an ownership mentality, providing expertise, vision, leadership, exceptional communication skills, and have a vision for delivering a great work environment for the team.

Key job responsibilities
  • You will drive strategy and direction for facility management & workplace innovation framework to ensure consistency across functional teams – Site operations consistent with regional program guidelines and vision; think regionally, execute locally.
  • You will enhance the domestic workplace experience by driving efforts to manage and facilitate Amazon’s growth and commitment to flexibility, Return to Office programs, hybrid work, and team culture. Ensure all departments support a positive and vibrant work environment for the team.
  • You must conceptualize large-scale space planning and project management, negotiate leases, own plan for commercial real estate optimization, and manage contracts for vendors/services related to facilities management.
  • You are to develop long and short-range maintenance plans/programs (e.g. emergency response plans, energy management plans, environmental health and safety plans, business continuity, etc.) in accordance with Amazon’s security and safety policies.
  • You will mentor, develop, and coach a to strengthen their leadership and assist in achieving career growth. Drives organizational changes.
  • You will develop priorities and targets for team members to increase collaboration and project management skills to increase productivity of team and achieving objectives within budget.


A day in the life
  • Liaise between regional Amazon and facility stakeholders to ensure high customer service standards with all suppliers and stakeholders, promoting transparency and accountability across these teams.
  • Program and inspect new construction and oversee the operations of building automation & systems (e.g., HVAC, electrical, plumbing, fire/life safety, security systems) to ensure buildings are set up efficiently and within code requirements.
  • Research new products, laws, & regulations related to workplace innovation, for the purpose of recommending efficient purchases and increasing workflow efficiency.
  • Supervise team and provide leadership on decision making, root cause analysis, inspection and audit readiness, communication, management of planning/scheduling and assignment, and drive overall improvement of productivity.
  • Manage domestic facilities capital and operating budgets, reporting monthly on budget performance. Track and report key functional metrics to reduce expenses and improve effectiveness.
  • Manage multiple complex projects and tasks simultaneously as well as being able to influence, and develop relationships at all organization levels.
  • Establish, enhance, track, and report on metrics to allow performance improvements so that the desired outcomes are achieved to plan and in a timely manner.
  • Develop proper domestic change management channels and proactively maintain centralized wikis and comms to cross depts.
  • Anticipate bottlenecks, provide escalation management, and balance business needs versus technical and operational constraints.

About the team
Amazon’s Workspace Experience team provides space and occupancy planning, lease management, facilities maintenance and management, workplace services operations, and PMO services across Amazon’s Global Organization.

• Excellent interpersonal skills, organization skills, and strong analytical ability • Excellent communication skills – oral and written • Excellent PC skills: proficiency in all MS applications. • Must be able to juggle responsibilities and strategize on efficiency and priority • Proven success working in a fast-paced startup environment • Facilities experience in a startup setting • Experience using Facility management software • Track record of successful lease negotiations • Demonstrable experience building corporate processes in a real Estate or Facilities environment • Implementation of process automation technology and work order ticketing systems Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.


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