WINDOW SERVICE COORDINATOR Job at Zuern Building Products
Growing Independent Building Material and Design Company
Five Locations Surrounding Metro-Milwaukee
Zuern Building Products & Design Center is actively seeking a full time Window Service Coordinator at the Slinger location. Zuern Building Products & Design Center is a family-owned and operated building material supplier and design company. We have five expansive facilities with complete showrooms in Allenton, Cedarburg, Franklin and Watertown. We take pride in our tradition of providing high quality building materials and valuable services to our customers. This role offers the right candidate the potential to develop new skills with career advancement opportunities.
Job Summary:
The Window Service Coordinator assists the service team in fulfilling service requests to customers in the following manner: accurately entering service order requests, ordering of stock and special order parts, acknowledging orders, reconciling payments, scanning job notes and communicating with customers, vendors, and co-workers.
Essential Duties and Responsibilities:
This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.
- Accurately enters all service orders, stock orders and special orders into P.O.S. system as well as invoicing special orders
- Checks order acknowledgements
- Assist Window Service department with all aspects of the service process including communicating with the customers, prepping screen installs, shop orders, job orders and inspections.
- Stays current with knowledge of the service process, product availability, computer programs, including P.O.S. system, window software, Microsoft Office, Internet/Email and network
- Reconciles window payments as well as scanning job notes into the P.O.S system and filing
- Assists the receiving department as well as the shipping department when needed
- Organize, stock and maintain service parts
- Assist with miscellaneous projects within the service department
- Excellent communication skills, listening skills, teamwork skills, detail orientated. self-motivated, sense of pride and urgency, personable, and well organized
- Requires a working knowledge of Microsoft Windows and Office Suite
- Requires good oral and written communication skills in order to interact with co-workers and customers
- Customer service or general business experience preferred
Benefits:
- Family-valued culture
- Competitive pay
- Career Growth
- Medical, Vision, and Dental coverage
- Health Savings & Flex Plan
- 401k & Roth plans with company match
- Profit sharing Program
- Company paid life insurance policy
- Voluntary short term disability and life insurance
- Paid time off (PTO) and paid holidays
Zuern Building Products & Design Center offers an energetic working environment with excellent pay and benefits. Please email your resume and application to humanresources@zuerns.com.
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