Our Vision: "Setting the standard for excellence on every project."

We are a high-end window and door replacement company – the elite product in the industry, and we offer our customers an elite signature service experience unlike any other. Because our product is the top of the line, (think the Ritz Carlton or Mercedes-Benz) our customers have high expectations that we want to meet or exceed. Our goal is to delight our customers throughout the process and every member of our team should do their best to provide this type of experience for our homeowners.

We are very selective in our interview and hiring process to make sure we are hiring people with a sincere desire to make the customer happy. We are a luxury line product where people expect the best in everything we do and we don’t ever want to disappoint. If you have the proven ability to provide this type of world-class customer experience, please continue reading.

Also, we were awarded Top 10 Best Place to Work 2 years in a row by the Orlando Business Journal and Orlando Sentinel!

Check out this video to see who we are! https://vimeo.com/543689842/eac87297f0

Summary:

Our Installation Process Managers supervise subcontractor crews and manage the installation process from start to finish. Installation Process Managers must excel at technical measurement and provide top-notch service to ensure Homeowner satisfaction and appropriate resource capacity for Renewal by Andersen of Florida.

What You'll Get:

• An Award-Winning Work Environment – Awarded Top 10 Best Place to Work 2 Years in a Row by the Orlando Business Journal and the Orlando Sentinel
• Fuel Card, and EPass for use of your personal vehicle
• Paid Vacation and 6 Paid Holidays
• Health, Dental, Vision, and Life Insurance
• 401K
• Work Schedule: Full-time Monday through Friday with occasional weekends

What You'll Be Doing:

• Ensure homeowner satisfaction, as measured through customer surveys, by training and coaching associates on technical capabilities and customer service. Regularly visit Homeowner work sites to audit existing and new processes.
• Meet or exceed Homeowner expectations on the timing of installation processes by having a capable workforce available to meet demand fluctuations. Lead the recruiting efforts as needed to meet workforce requirements.
• Meet or exceed planned margins and revenue dollar goals by having a capable workforce and using outsourcing as appropriate.
• Lead the safety initiates of the installation process to ensure safe practices are in place and are followed.
• Accurately measure the dimensions and determine installation processes for windows and doors.
• Ensure that all regulatory procedures and/or requirements impacting the installation process are met.
• Supervise installation process associates including performance planning, fostering open communication and answering team concerns and questions.
• Manage independent contractors (including contracts, selection, and training) to ensure that appropriate installation process capacity exists.
• Work directly with homeowners to resolve installation process issues.
• Directly manage all associates involved in the installation processes.

What You'll Need:

• Basic understanding of installation processes and requirements.
• Previous customer service experience and conflict resolution skills required
• Knowledge of applicable building codes and construction techniques.
• Previous work experience in recruiting and managing independent contractors.
• Basic computer skills and MS Office suite proficiency
• Ability to work and lead in a team environment.
• Basic financial knowledge. Previous P&L responsibility helpful, but not required.
• Must have a valid Driver’s License and clean driving record.
• Prior management experience preferred
• Previous window and door experience a plus
• Lead certification and Notary Public a plus

Must be able to pass a criminal background check.

Former U.S. military service members are encouraged to apply. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Summerfield, Fl 34491: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you willing to undergo a criminal background check?

Experience:

• Construction: 1 year (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person

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