About Us

The County of Santa Clara is located at the southern end of the San Francisco Bay and encompasses 1,312 square miles.

It has one of the highest median family incomes in the country, and a wide diversity of cultures, backgrounds and talents. The County of Santa Clara continues to attract people from all over the world. With more than 70 agencies/departments and 22,000 employees, the County of Santa Clara plans for the needs of a dynamic community, provides quality services, and promotes a healthy, safe and prosperous community for all. The County provides essential services including public health protection, environmental protection, medical services through Santa Clara Valley Medical Center (SCVMC), child and adult protection services, homelessness prevention and solutions, roads, park services, libraries, emergency response to disasters, protection of minority communities and those under threat, access to a fair criminal justice system, and scores of other services, particularly for those members of our community in the greatest need.

The County's population of nearly 1.9 million is one of the largest in the state, and the largest of the nine Bay Area counties. Its population constitutes about one fourth of the Bay Area's total population. There are 15 cities including Campbell, Cupertino, Gilroy, Los Altos, Los Altos Hills, Los Gatos, Milpitas, Monte Sereno, Morgan Hill, Mountain View, Palo Alto, San Jose, Santa Clara, Saratoga, and Sunnyvale ranging from Palo Alto to the north, to Gilroy in the south. San Jose is the largest County in the County, with a population of 1.035 million, and is the administrative site of County Government. A significant portion of the county's land area is unincorporated ranch and farmland. Nearly 92% of the population lives in cities.

The County of Santa Clara operates 27 parks covering more than 50,000 acres including scenic lakes, streams, and miles of hiking and biking trails.

The Technology Services and Solutions (TSS) Department is the County’s primary IT solutions provider, developing innovative, cost-effective technology solutions to enhance the quality of life for members of the local community.

Job Description

This position is part of the Web Innovation Transformation team (located within the Technology Services and Solutions (TSS) Department) and primarily supports the content migration efforts and product feature development of the new sccgov.org platform.

Over seven million people visit the County of Santa Clara’s website, sccgov.org, every year. For the past few years, we’ve been working closely with content creators, County colleagues, and the public to rewrite service information and to design features that better meet the needs of County residents.

As a Content Strategist, you'll work closely with product team to execute project work, lead content migration and redesign efforts, and produce new content. In addition, you'll build strong relationships and lead content projects with County department partners—understanding their needs and translating insights into actionable content solutions. Finally, you’ll lead training and workshops that empower County department partners to create, update, and maintain content that reflects rigorous content standards.

In this role, you will:

• Plan, write, and improve navigational labels, UX content, web page content, and training materials, according to content standards.
• Create new resident-centric content standards as needed and ensure they are applied effectively.
• Train collaborators (e.g., County departments and team members) on content standards, plain language, and web writing best practices.
• Plan and facilitate co-writing and information architecture workshops with users and stakeholders.
• Work openly and collaboratively with a multi-disciplinary team to effectively implement content recommendations.
• Evolve content efforts based on insights gleaned from evaluation.
• Offer and take constructive feedback around project output and process.
• Develop project timelines based on tasks and level of effort to complete tasks.
• Proactively manage self and project to ensure deadlines are met.
• Problem-solve through ambiguity and when challenges arise.

Competencies

• Excellent communicator: Ability to take a complex subject and break it down into crisp, simple language.
• Empathetic: Ability to imagine navigating County services and programs from the perspective of typical residents – and identify actionable content improvements.
• Analytical/systems-thinker. Ability to envision how content fits together, even how it crosses department lines.
• Relationship-builder: Ability to work with a variety of people and personalities, listen and ask questions, and cultivate relationships that promote collaboration.
• Curious: Ability to practice active listening, ask questions to get at the root of the problem, be open to receiving/giving constructive feedback, and have a sincere interest in learning new skills or growing old ones.
• Rigorous: Driven by thoughtful, quality, and detail-oriented processes, project output, and client/team interactions.
• Organized: Demonstrated ability to manage multiple projects, estimate timelines, rework a project approach based on unforeseen challenges, work well under pressure, and set/meet reasonable deadlines.
• Action-oriented: Ability to see opportunities, navigate barriers, be self-directed, and problem-solve solutions that enhance the County’s deliverables, processes, and practices.
• Broad spectrum: Knows enough about the basics of design and development processes to effectively collaborate across disciplines.
• Resilient: Ability to have a sense of humor, learn from mistakes, and/or return to work after experiencing a setback.
• Amplifier: Ability to amplify others’ strengths and successes and operate beyond ego and self-interest.

Knowledge, skills, and abilities

• Experience with information organization and architecture.
• Experience redesigning a website.
• Experience as a trainer or teacher.
• Experience with content management systems.
• Conversant in user experience design best practices.

Qualifications

Candidates should have:

Possession of a Bachelor's degree from an accredited college in Web Design, Graphic Design, Interactive Design, Psychology, Business Administration, Marketing, or related degree,

and

Three (3) years of experience as a content strategist in designing user experiences for mobile apps, mobile and desktop web or experience in visual or interaction designer.

OR

Possession of a Bachelor's degree from an accredited college in other fields of study,

and

Five (5) years of experience as a content strategist in designing user experiences for mobile apps, mobile and desktop web, or experience in visual or interaction designer

Ability to commute/relocate:

• San Jose, CA: Reliably commute or planning to relocate before starting work (Required)

Job Type: Temporary

Pay: $57.91 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Bachelor's (Required)

Shift availability:

• Day Shift (Required)

Work Location: Hybrid remote in San Jose, CA 95134

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