Water Conservation Representative Job at City of Santa Cruz, CA
City of Santa Cruz, CA United States
$4,605 - $6,481 a month
Class Title
Water Conservation Representative
Class Code
208
Salary
$4,605.00 - $6,481.00 Monthly
Basic Function
Under general supervision, performs office and field work in assisting customers with water conservation programs, services, and regulations; assists with development and implementation of residential, commercial, and landscape water conservation programs; answers telephone and in-person questions regarding utility billing information, and water conservation programs, services, and regulations; assists with public information, education and outreach activities; writes articles for media, website, and utility newsletter; and performs other related work as assigned.
Distinguishing Characteristics
The
Water Conservation Representative is the journey level classification in the Water Conservation series. This classification is responsible for assisting with the development and implementation of various water conservation programs and outreach programs, performing general clerical tasks and providing routine information to the public, and related written materials. This classification is distinguished from the next higher classification of Environmental Projects Analyst in that the latter requires specialized knowledge related to water conservation and water resources and is responsible for the more technical and complex projects and programs.
Typical Duties
(May include, but are not limited to, the following):
- Administers water conservation programs-including the plumbing fixture retrofit program and various rebate programs-such as processes water conservation certificates and rebate applications; checks applications for accuracy and completion, performs inspections to verify installation, enters data on computer and prepares documents for payment.
- Provides clerical support to the Water Conservation Section; answers phones; responds to customer inquiries; refers complex technical questions to the technician or manager.
- Plans, schedules, and makes presentations related to water conservation and the water system to schools, businesses and community groups; assists in identifying target businesses and groups for outreach efforts; assists in the coordination of speakers and special events.
- Prepares or assists in the preparation of a variety of written materials, including brochures, advertisements, surveys, newsletters, reports, and correspondence; researches and writes outreach and promotional articles; distributes informational materials and educational brochures, and devices related to water conservation to the public.
- Develops educational/informational display materials for special events; may staff booths to answer questions and distribute information. Coordinates school education materials and programs.
- Reviews water consumption records, summarizes information, and prepares spreadsheet reports.
- Assists customers in analyzing water use, contacts customers with high-consumption water accounts to recommend water conservation measures in order to reduce water use.
- Conducts residential and commercial water surveys; checks household plumbing fixtures, appliances, landscape characteristics and irrigation equipment, and provides recommendations on ways to reduce household water use and control utility bills.
- Reviews customers' landscape irrigation practices and recommends water-conserving irrigation equipment, systems, and procedures; reviews of customers' landscape irrigation plans related to new development; checks for compliance with applicable codes and ordinances; processes plans by entering data on computer system.
- Responds to reported water waste complaints by contacting customer by phone or sending information to educate the customer; maintains records and prepares correspondence related to violations; visits customer premises to conduct routine residential water audits; during droughts, may be assigned to patrol water service area to enforce water conservation ordinances.
- May represent the Water Conservation Manager at meetings.
WORKING CONDITIONS
Position requires prolonged sitting; standing and walking on level and uneven surfaces; reaching, twisting, turning, kneeling, bending, squatting and stooping; and working indoors and outdoors. This position also requires grasping, repetitive hand movement and fine coordination in using a computer keyboard. Additionally, the position requires near and far vision in reading written materials and a computer monitor. Acute hearing is required when providing phone and personal service. The need to lift, drag and push files, paper and documents weighing up to 25 pounds also is required. Some job duties require the incumbent to drive motorized vehicles. Some of these requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodations.
Minimum Qualifications
Knowledge:
- Standard office practices, procedures and equipment.
- Computerized business systems applications.
- Water conservation and irrigation practices and principles.
- Effective customer service techniques.
Abilities:
- Effectively assist in the planning, marketing and coordination of programs and events.
- Plan, prepare, and present educational programs to specific audiences.
- Collect, organize, and review numerical data and accurately summarize information.
- Accurately perform basic mathematical calculations.
- Communicate effectively, both orally and in writing.
- Understand, interpret, apply, and explain policies and procedures.
- Effectively communicate technical and procedural information to groups and individuals.
- Use computer applications such as word processing, spreadsheet, desktop publishing programs and presentation software.
- Prepare written reports, correspondence, brochures, and educational materials.
- Make sound decisions within established guidelines.
- Establish and maintain effective working relationships.
- Follow written and oral directions.
- Learn to review landscape irrigation plans.
- Observe safety principles and work in a safe manner.
EDUCATION AND EXPERIENCE
Any combination of education and experience that provides the required knowledge, skills and abilities may be qualifying. A typical way to obtain these qualifications would be:
- High school graduation or equivalent; and
- One year of customer service experience which included significant clerical responsibility; and
- Six months of water conservation-related field experience such as plumbing, landscaping or irrigation. Successful completion of one year of college level coursework in horticulture or a directly related field may substitute for the six months of the water conservation related field experience.
Licenses
- Possession and continued maintenance of a valid California driver's license and a safe driving record.
DESIRABLE QUALIFICATIONS
- Training in irrigation or home water audits.
- Training or education in journalism, public education or teaching.
- Possession of a Water Conservation Practitioner Certificate issued by the California-Nevada (CA-NV) Section of the American Water Works Association.
- Ability to speak Spanish.
- One year of experience as a real estate professional
Career Ladder
- Water Conservation Manager
- Environmental Projects Analyst
- Water Conservation Representative
Class Detail
Reports to: Water Conservation Manager
Supervises: May provide direction to volunteers and interns
Bargaining Unit: Service
Classification No.: 208
Date of Issue: 1/12
Supersedes: 04/07
SALARY
- This classification belongs to the Service bargaining unit and has a nine-step salary range. All classifications in this bargaining unit add an additional wage Step J on 7/14/18 by MOU agreement. Appointment may be made commensurate with experience. The current salary schedule is posted on the City website. See MOU for salary practices.
UNION REPRESENTATION
- This classification belongs to the Service Employees' bargaining unit. All employees within this unit are represented by the Service Employees' International Union.
APPOINTMENT
- Any candidate selected by the appointing department may be required to pass a pre-employment medical exam administered by a City-selected physician before hire to non-sedentary positions. Prior to starting work, all newly hired employees will be fingerprinted, to check conviction history. A conviction history will not necessarily disqualify an applicant from appointment
. Candidates must present documentation verifying authorization to work in the United States and take a loyalty oath as required by the State of California at the time of hire. Appointments to regular positions are subject to a six-month probationary period (unless specified as 12-month by Service Employees MOU) which is considered a part of the selection process. Probationary employees may be terminated without recourse during this period. Positions which are covered by the Department of Transportation regulations are required to submit to a pre-employment drug test and to random drug and alcohol testing.
LEAVE
Vacation – 80 hours/year up to 5 years, 120 hours/year 6-10 years, plus 8 hours for each year after 10 years up to a maximum of 160 hours/year.
Sick – 12 days/year
Holidays – up to 11 days/year
Floating Holidays - 24 hours per year - prorated for part-time
Floating Holidays - 24 hours per year - prorated for part-time
INSURANCE – (available to employee and eligible dependents)
Medical – Depends on plan selected; City generally pays 95% of the cost of coverage (pro-rated for part-time).
Dental, Vision, Employee Assistance Program – City currently pays full cost of employee and family coverage (pro-rated for part-time). Plus an additional $29.50 per pay period.
Dental, Vision, Employee Assistance Program – City currently pays full cost of employee and family coverage (pro-rated for part-time). Plus an additional $29.50 per pay period.
Life – City provides a $20,000 life insurance policy.
Long Term Disability – City provides a long term disability plan.
RETIREMENT
All new regular employees become members of PERS. Public Employees' Retirement System (PERS) 2% @ 62 (3 year average). Prior PERS membership may affect retirement formula. Employees contribute 9.75% of their salary to PERS on a pre-tax basis. An employee is vested after 5 years of membership. No Social Security is withheld.
ADDITIONAL BENEFITS (not all inclusive)
457 Deferred Compensation Plan
Accident Protection Insurance
Bilingual Pay if required by position
Cancer and Critical Illness Insurance
Direct Deposit
Discount Bus Pass Program
Flexible Spending Plans for Health & Dependent Care
Longevity Pay (after 10 years and 15 years)
In lieu Medical Reimbursement of $200 /month (if not participating in City offered Medical Plan)
Shift Differential
Supplemental Life Insurance
Tuition Reimbursement
The information included in this listing is subject to change and does not constitute an expressed or implied contract. Leaves and most Insurance contributions are pro-rated for part-time benefited employees.
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