VP, Customer Experience

CMA CGM Group, founded by Jacques R. Saadé, is a leading worldwide shipping & logistics group. Now headed by Rodolphe Saadé, CMA CGM reinvents transport and logistics in order to offer an integrated maritime, port and land service that exceeds its customers' expectations. Present in over 160 countries through 755 offices, 750 warehouses, equipped with a young and diverse fleet of 511 vessels, CMA CGM serves 420 of the world's 521 commercial ports and operates on more then 200 shipping lines. The group currently employs 110,000 people worldwide, including nearly 2,400 in Marseille, in its headquarters in Marseilles.

This position will Identifies areas where improvements in efficiency, productivity, or quality can be made; develops and implements process changes that support the organization's strategy. Additionally, the job will be responsible for the Customer Experience, Chat, Projects, Doc improvement, Performance reporting teams, and cross-functional responsibility for SSC-I teams’ performance to improve overall Documentation timeliness and accuracy for NAM customers. It will also be responsible for driving the overall systems improvements and tool enhancement needs of the CST org in NAM.

Functions and Duties:

• Design and improve business processes to achieve process and change improvements and to improve overall Client Solutions team. Support the creation of measurable benefits related to new and changing process capabilities.
• Facilitate key strategic, cross-functional projects to develop and implement process improvements resulting in increased capacity, productivity, harmonization, and cost reduction; identify needed resources, alignment, milestones, deliverables, project prioritization and tracking.
• Provide management with project status updates, feedback, and appropriate reporting on key, process-focused objectives
• Improvement and delivery of performance management tools, i.e., LARA, NOVA, CRM etc. Lead initiatives related to the development of additional tools and systems enhancements.
• Identify and work to remove barriers that slow or prevent the successful completion of business process improvements.

Knowledge, Skills, & Education

• Bachelor’s Degree
• Eight to ten years industry experience
• Proficiency in all Office 365 systems
• Analytical skills
• Problem solving skills
• Experience managing large groups of people at different levels
• Broad overall business experience in general management
• Operating systems knowledge and understanding of their impact on individual rep effectiveness
• Overall strong business acumen and management skills
• Ability to interact and communicate clearly with all levels of the organization

Job Type: Full-time

Pay: $85,077.76 - $244,598.88 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance

Experience level:

• 8 years

Shift:

• Day shift
• Morning shift
• No nights

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid remote

Ability to commute/relocate:

• Norfolk, VA 23502: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Experience:

• client solutions leadership: 8 years (Preferred)

Work Location: Hybrid remote in Norfolk, VA 23502

Please Note :
blog.nvalabs.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, blog.nvalabs.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.